Question 1: An intervention takes place when there is a problem that needs to be solved. For example, in a situation involving organizational mismanagement, an intervention takes place wherein the organization is reorganized to make it more efficient.
Question 2: There are standardized interventions, where a typified program is applied to a new problem; these systems have been in place for a long time and have been used often in a variety of organizations. Tailor made interventions are necessary for those organizations that require a special amount of attention or customization to their intervention.
Question 5: People often resist change due to the fact that they are often set in their ways, and any change on their part might imply that they were making a mistake; this is something few people ever wish to admit they do. They believe they are doing things fine, and any intervention (particularly from outside) is unacceptable. This is often an expected reaction, but it should not be acceptable; if there are sufficient problems that require intervention, then the person should acknowledge that the change will make it all better.
Question 13: Diagnosis is “the process of understanding how the organization is functioning” – it allows one to size up the organization and determine how it is doing (Waddell et al., p. 140). It is much the same as medical diagnosis in that both are used before any action is taken in order to determine the exact problem. This makes it easier to solve it at its source.
Question 14: In equifinality, different means and strategies can be used to achieve the same ends. In business, this applies in that managers are able to use whatever tricks they feel are effective, and even try different things in order to achieve a desired result. This comes in very handy in employee management and business strategy.
References
Waddell, D., Cummings, T. G., & Worley, C. G. (2011). The Process of Organizational Change. Organisational change: development and transformation (4th ed., pp. 135-189). South Melbourne, Vic.: Cengage Learning.
