QUESTION ONE:
Communication in this health is an important tool for the transmission of information both within this organization. The most appropriate and effective methods have to be used in order to ensure proper transmission of information within an organization for purposes of faster service delivery of health care services.
The managers use electronic emails in the transmission of information within an organization in order to ensure instant transfer of data and information between healthcare managers. This will help to save time instead of moving from one department of the health care facility to another. This will also ensure help in reducing the delay of information due to inconvenience in other channels of communication.( Eckstein, 2008 Information is availed on the website of the organization to ensure faster and accessibility of information between managers.
Managers may communicate over the phone when urgent information is required or when clarifications are of much essence. The use phone in communication therefore becomes of the essence when the managers need clarification of health care issues. Telecommunication will therefore help in urgent situations and circumstances.
Managers should use communication methods that ensure smooth flow of instructions between various ranks in management of the healthcare organization in order to reduce chances of conflict between the managers at various levels of the healthcare organization. These methods should ensure proper information regarding both the inpatient and outpatient services of the organization since the span covered is wider. Managers should therefore ensure that they have access to the relevant reports regarding the healthcare services in an organization.( Eckstein, 2008).
Managers should also be conversant with nonverbal means of communication in order to communicate with patients and staff at various levels and departments of the healthcare organization. This will enhance satisfaction of the individuals involved in the whole process.
QUESTION TWO:
Appropriate Communication is essential and plays an important role in any given organization ensuring quality service delivery and efficiency in day to day activities in particular dispensing duties among the employees and also communication with client and other stakeholders.The methods of communication are vital in the organizational structure for the organization is expanding there is a need to adopt effective communication to ensure a smooth running of the organization for example the communication from the board should reach to all the staff within the shortest time possible, the rehabilitation center utilizes the use of telephone in communicating with the staff both the subordinate and the medical officers.( Fabre,2005).It is important also in service delivery, to provide a quality and competitive services to the clients communicating concept is essential, in order to understand the patients’ needs and concerns also the personnel working in the organization need to be highly qualified, this will enhance the delivery of service and derive the patient’s satisfaction.
Use of technology as a form of communication ensure up to date skills a method in dealing with patients both outpatient and inpatient .In getting status reports about the patients , in an attempt of knowing the progress of the patients the managers have used communication for some patients may need special attention and this need to hire more employ experts in the fields that are expensive.
Communication methods are paramount in the rehabilitation in spreading out information to the staff at meetings and any changes happening. (Fabre,2005)In conclusion for effective customer communication methods need to be checked well to ensure the smooth running of the organization in this way more clients would prefer their services and proper management of the rehabilitation center.
References
Eckstein, M., & Healthcare Informatics Telecom Network (2008). Implementing EDI in healthcare: How to make it work. Cold Spring, NY: Heathcare Informatics Telecom Network.
Fabre, J. (2005). Smart nursing: How to create a positive work environment that empowers and retains nurses. New York: Springer Pub.
