Business Communication
Incident reports are a common phenomenon in the insurance industry, especially when lodging claims in cases of employees’ injury or property damage resulting from any natural cause. Often, an incident report will consist of three paragraphs, written in the form of memos. The following are the steps to consider when writing the report:
- Start with the name or designation of the individual to whom the report is being sent. The incident report often starts with the person to receive it as a matter of priority. It may be the Supervisor or another senior staff in an insurance company. As a matter of priority, the name of the recipient should come first followed by their designation (for instance whether a Supervisor, Claims Director, etc.). Note that the two should be separated by a comma, for example; To: Laura Smith, Claims Director.
- It is equally important to note the sender since in trying to follow up with the matter; the insurance company will need to confirm the sender as well as their designation. The name of the correspondent comes first and then his designation. Also note that, just like in the recipient case, the two (name and designation) should be separated by a comma. For example; From: David Bronson, Clerical Division Manager.
Re: Incident involving Employee Injury and Property Damage. In this case, the recipient is keen to follow the rest of the report and understand.
- The main message: this should be a paragraph answering the incident questions that the insurance company should know a lot about. Therefore, it includes both the bare details and answers to the questions. The answers should be well presented as closely to the start of the report as possible. Information captured in this paragraph is the skeleton of the incident consequences, for example, what happened and what is the result currently.
- The Background: this paragraph entails the comprehensive incident details. In order to accurately write this paragraph, common journalistic questions are utilized. For instance: what, who, where, when, how, and why. In answering all these questions, nothing is omitted in the process. IT is especially important when writing an incident report to be used by an insurance company.
- The outcomes: this is usually the last paragraph detailing the measures taken as a result of the incident. It also emphasizes on the unachieved goals as well as recommendations for future prevention of such incidents.
The Human Resource Director,
Carlisle Insurance Company,
23467 – South Sage Avenue
Dear Mrs. Brownlee,
Ref: Appreciation for the Interview
I honestly appreciate you for taking time to speak with me on Tuesday about the Claims Underwriter position with Carlisle Insurance Company. It was indeed a great pleasure speaking with you. I particularly learned a lot concerning the role as well as your company and greatly enjoyed the interview. I am more convinced that my experience base and talent will be a great match for the position as well as for the organization.
I am particularly enthusiastic about starting a career path with your company and becoming a valuable and progressive member of Carlisle Insurance. I would, therefore, be grateful for a follow-up as you complete the hiring process. If you require any additional information or details, kindly get in touch with me on +10 7283589 or at . I’m grateful once again, and I look further to your reply in the near future.
Sandra Lee Jones
Re: Business Communication Course Progress
This report will convey to you up to date progress in my Business Communication course. It is with great contentment to inform you that at this juncture, having completed more than half of what the course entails. I have gracefully covered the following themes comprehensively thus acquiring important information and knowledge on their fields of relevance:
- Introduction to public relations;
- Writing in public relations, and;
- Ethics in public relations.
I am currently working on Media Relations Management, which will help me in acquiring skills to address and develop relationships with the media due to its importance in public relations. The topic entails other important details such as how the press works and ways of pitching which ideas and to which audience. Such is the kind of knowledge that I look forward to acquire in order to enrich myself with the proper skills in the public relations domain. I stumbled upon some setbacks at the beginning of the course relating to public relations writing. It was especially to do with making executive writing plans, targeting and identifying the perfect audience via print, audiovisual, and electronic press. However, I was able to solve every problem within three weeks as a result of extensive research and commitment to the problem-solving process. The challenges provided a robust foundation for problem solving in issues of public relations, which tend to be more advanced than in other fields.
As at now, only two major subject themes are yet to be covered, namely: Tools and Techniques, and Campaigns. Of importance, though, is the mastery of public relations skills that I have acquired all through since the start of the course. It is my expectations that I will utilize these skills to the highest level possible, and hope to become a valuable member of Acme Products Limited during the summer. I anticipate that the course will end on 12th December 2014, which will give me more time to conduct a final course analysis in readiness for the internship. Kindly do not falter to contact me if you need further information. Thank you.
