Last week, the half-year returns were disclosed, and the new strategic plan was being unveiled, signaling a decrease in returns by 16%. As they say, in the world of business it is a case of ‘shape up or ship out’. Our major undoing has been the continued reliance on obsolete inventory systems that place overheads on ordering, stocking and real-time response to clients’ complaints and wrong deliveries from suppliers. The strategic plan set put a comprehensive approach to achieving an 18% increase in returns by the end of the coming financial year. Having identified our major undoing, we cannot sit and watch as pour loyal customers shift their loyalty lines to competitors. Necessity, as they say, is the mother of invention.
The motor vehicle industry exhibits much dynamism in the owing to the shift from bulk-producing to client-controlled (custom) production. With the current technological advancements, we ought to have a more responsive inventory system that supports operations at financial, management and administration levels. Our current system relies on manual input and has absolutely no remote link for our suppliers and clients. Thus, real-time and appropriate ordering and tracking of stocks has been a major problem. The i-INVENTORY system has gained much acclaim from most leading companies in the motor and manufacturing sectors. This system provides an online link for customers, suppliers and the primary company so that clients can remotely place orders from the company, and suppliers can receive orders from the company on real-time. The software has three major interfaces, one for the company, the second for the clients and the third one for the suppliers all which serve as a single element. The suppliers and clients all they need to do is to create an account from their interface.
The software is a product of the Mell-T Company, a leading software producer. I have had a personal and close relationship with the sales manager at the company, and he has assured me that they are willing to offer us a system that will help resolve the overheads within our inventory management. The sales manager has also assured that Mell-T will continually offer modifications and maintenance for the next five years to keep the I-INVENTORY systems responsive to demands of the business environment. Having made a cost-benefit analysis of implementing this software, I realized that the 18% increase will be achieved at the half-year financial returns readings in the coming year. I have attached the relevant documents to give you an insight into the benefits of this proposed software.
Re: Delayed insurance services
I have insured my car with this company for the last four years. On 23rd June 2014, I had a minor accident, and the car’s rear was damaged. However, since then I have been trying to reach the company via its hotline number but to no avail. The telephone is either busy all the time, and if it does through, no one picks. I was deeply disturbed by this and on 2nd August 2014, I decided to come in person to the headquarters of the insurance firm. At the reception, the receptionist instructed me to sit and wait for claims manager but after waiting for more than two hours I gave up.
I, therefore, feel that my rights as a loyal client of the company have been violated by t your constant accessibility. I contribute annually to my premiums and have referred many clients to this company and now am afraid if the clients I referred are going to undergo the same inconveniences as I. Despite being an active client, the company has failed or delayed my indemnification and as a result, I have been forced to reach for other means to go to work or shopping.
Therefore, as a resolution, I think the company should streamline all its communication channels and perhaps remind the employees of their primary role - serving the clients. I would gladly appreciate if the company sent an official to do valuation and assessment of the damage and subsequently, pay the claim.
I am eagerly waiting for your reply and action. I am willing to wait for 14 days before involving a third party in the resolution of this matter. You may contact me through my home phone number or E-mail address available on my profile (Client ref.CL 09237364-1)
