Ms. Lauren Klees
123 4th Street
5th Avenue, New York 67890
Dear Ms. Klees:
Thank you for your recent visit to our Chipotle restaurant in Green Street, Champaign branch and for being a loyal customer. You are definitely correct that we at Chipotle adheres to our corporate slogan that embodies serving "Food with Integrity”. We are hereby sincerely sorry for the unfortunate illness that you have apparently encountered after having eaten the Chipotle Burrito. As suggested, we immediately pursued an investigation on the cause of your stomach illness. Please be assured that upon your receipt of this letter, the results of the investigation pinpointed the apparently cause of the bacterial strain to a new brand of cheese that was ordered to be immediately replaced. Furthermore, as our loyal customer, we would not allow any complaint that is not appropriately and justly addressed.
In this regard, we are glad to advice that we are hereby attaching a check amounting to $700 to reimburse you for the hospital expenses and other inconveniences that ensued from the event. In addition, as a loyal customer, we are hereby giving you a 20% discount on your next food purchase at any of our Chipotle Branch.
Chipotle takes pride in ensuring that all ingredients used are only the best and the freshest. We hope that this isolated incident would not detract you from availing of your famous food entrees. We would therefore be looking forward to serving you in your next visits with Chipotle.
Sincerely,
Customer Service Manager
Bad News Response
Ms. Hara Ku
310 E. Springfield Ave. #504
Champaign, IL 61820
Dear Ms. Ku:
Thank you for ordering a Man’s Multi Color Cotton Jersey Sweater in size small on Lacoste’s website under order number 987867776. In behalf of the Lacoste management, I am so sorry for the unfortunate series of events that occurred pertinent to this order, including the challenges encountered with one of our official carriers, United States Postal Service (USPS).
Inasmuch as we would like to replace the exact sweater that you ordered, we regret to inform you that due to the number of customers who ordered for the same sweater style and size, it is currently out of stock. I can suggest that you could opt to purchase the L!VE Aztec Pattern Sweater which bears the same price or even the Crew Neck Jersey Sweater With Tonal Crest which has a slightly higher cost but which, the company is willing to provide with no additional payment.
I could have any of the alternative sweaters delivered to you within 24 hours as soon as you indicate your choice. If you opt for a full refund, please confirm it and we would credit your account upon acknowledgement. You can contact me directly at my landline 12348587, through (800) 4LACOSTE or e-mail at .
Sincerely,
Customer Service Manager
