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People of the highest positions within the company or organization should aim to level the core elements of the business that rely on the structure, like budgeting, planning, control, different procedural activities as well as overall hierarchy with the behavioral aspect that concerns the personnel. Successful leaders and managers should be able to balance these important dimensions in a way that evades conflicts or lowers the probability of them to a minimum.
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Stretching out information systems beyond the space of plants to the client is a must. By using these systems to full extent the organization is able to receive profound customer feedback on the degree of contentment. No matter the level of satisfaction, such information is always crucial.
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SWOT stands for Strengths, Weaknesses, Opportunities, and Threats (this aspect includes both external and internal threats). SWOT analysis is very common in strategic planning because it concisely reveals the basic information as well as brings clarity to the overall picture.
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Thoughts on the matter of shifting from inspection to process control, and its connection to ongoing improvement: while inspection provides different measurements process control partly relies on, this procedure is now reformed to execute various diagnostic tasks. Essentially, the current main goal of inspectional activities is not to find the shortcomings, but to detect and remove the possible cause(s) of these shortcomings as well as their variations.
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Not that long ago I was attempting to purchase a product online. I had difficulties with the website, so eventually I ended up calling the hotline. At first, I was irritated with the hold time and other minor inconveniences, but it was worth it since the product I wanted to buy was on sale and had a good price. In the end, I was amazed how smoothly they have dealt with my problem. What is more, they offered me free shipping and even gave $5 discount for the next purchase as a payoff for created inconveniences.
The coffee shop I usually visit is another place I had a chance to experience elevated customer service. I order the Arabic-style coffee, which is longer to make, yet in most cases they charge me for it as for their regular coffee. Such approach leaves me contended as a customer because I feel that the coffee shop values my personal preferences as well as the culture from which they sprouted.
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Last week I went to the grocery, and though it seemed I have searched the place far and wide, I could not find one item. I approached the checkout lane, and told the person from the staff I was unable to find what I needed. She called another person to search it for me almost instantly. For the evaluation, I applied the following indicators: respect for customer feelings, friendliness, appearance of the facilities (i.e. being able to find certain items, in my case), and speed. Taken those indicators, I cannot pronounce the service great only because the level of appearance of the facilities was low (it was hard for me to find what I was looking for).
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There are three main preconditions of Total Quality Management organization: an established culture; understanding of the fact that everyone within the organization shares responsibility for the quality; infrastructure that allows every single person to fulfill that responsibility.
