Essay
According to Sackett & Laczo (2003), ‘job analysis a broad term commonly used to describe a wide variety of systematic procedures for examining, documenting, and drawing inferences about work activities, worker attributes, and work context’ (p.5). Job analysis presupposes collection and recording information data related to knowledge, skills and education, which serve to prove that the qualifications presented correspond with the job performance.
It is necessary to conduct job analysis in order to understand whether the candidate and job opening fit each other. If the candidate seems to be able to deliver the expected duties and obligations, it is essential to collect the data on the job opening itself.
Some of the specific findings of the study conducted by Dierdorff & Wilson (2013) prove that job analysis research proves its effectiveness from the point of ‘many potentially fruitful avenues’ (p. 644).
involve the candidates, employers and employees
review the previous experience of hiring,
arrange a preliminary job interview in order to define the priorities for both the sides of the employer’s and the employee’s,
outline the expected outcome and see if the expectations correspond with each other.
Collecting data for the job analysis of a customer service representative position is advantageous in terms of the opportunities:
References
Dierdorff, E.C., Wilson, M.A. (2003). A Meta-Analysis of Job Analysis Reliability. Journal of Applied Psychology, 2003, Vol. 88, No.4, 635-646. Retrieved from https://www.academia.edu/25245803/A_meta-analysis_of_job_analysis_reliability
Sackett, P.R.; Laczo, R. M. (2003). "Job and Work Analysis".doi:10.1002/0471264385.wei1202.
