PURPOSE AND PRODUCTS/SERVICES OF THE ORGANIZATIONS
The basic purpose of a college library is to develop a collection of books which can provide sufficient level of support to all the students of college. Library is educational service provider and its product is a number of books available in it for the use of students and teachers.
Types of Decision Making In The Operation Management Of College Library:
The four decision types or framework used for identifying important operations decisions and responsibilities include: process, quality, capacity, and inventory (Schroeder, Goldstein, and Rungtusanatham, 2012; Apte, Maglaras, and Pinedo, 2008; Krajewski, Ritzman, &Malhorta, 2007).
- Process:
The operation manger has got the responsibility of issuing and receiving the books from the students. The process from issuing the book till the receiving of the book is under the supervision of operation manager.
- Quality:
Operation manger makes decisions to maintain the quality standards in the library services. For example, the condition of books, the authenticity of book etc.
- Capacity:
Operation manager is responsible for producing maximum benefits from the available resources.
- Inventory:
Operation manager makes the following decisions in library inventory management: order of new books, reorder of books due to increase in demand, sell of old books with worst condition etc.
HOTEL:
The core purpose of the hotel seems straight forward: it is to provide a place for the travelers or visitors to stay for a desired period of time. It belongs to the service industry and represents as service organization.
Types Of Decision Making In The Operation Management Of Hotel:
- Process:
It is the responsibility of operational manger to manage the overall services provided by the hotel to its customers on the daily basis. The process through which the service is delivered to customer is managed by the operational manger. For example, room service, laundry, food services and all the other services that are provided to customer on his/her demand.
- Quality:
Operational manager is also responsible to provide the best quality of all its services and evaluate it from time to time to maintain the quality standards of the hotel. For example, room service, food quality and quality comfort etc.
- Capacity:
Operational managers make the decisions of producing maximum benefits from the available resources. For example, how many rooms are available for visitors on the daily basis, etc.
- Inventory:
The operation manager analyzes all activities regarding inventory management. For example, order placement of inventory like the things that are required in a hotel on the daily basis.
SMALL MANUFACTURING FIRM:
A small manufacturing firm can be defined as a firm which manufactures goods in less quantity as compare to the medium and larger manufacturing firms. It belongs to the production industry.
Types Of Decision Making In The Operation Management Of Small Manufacturing Firm:
- Process:
It is the responsibility of operation manager to monitor and control the overall process of manufacturing department. For example, evaluation of process till the raw material converts in to the final good.
- Quality:
Quality assurance is the responsibility of operation manger. The decisions are taken to maintain the quality standard of the manufacturing goods is the responsibility of operation manger.
- Capacity:
The responsibility of manger is to make the maximum output by utilizing the minimum amount of resources in a shortest time period.
- Inventory:
The operation manager analyzes all activities regarding inventory management. For example, order placement of manufacturing goods, supply of finished good to the distribution centers etc.
References
Apte, U., Maglaras, C. and Pinedo, M. (2008). ‘Operations in the Service Industries: Introduction to the Special Issue’. Production and Operations Management, 17( 2), 235–237
Krajewski, L.J., Ritzman, L.P., &Malhorta, M.K. (2007).Operations management: processes and value chains. New Jersey, USA: Pearson Prentice Hall.
Schroeder, R., Goldstein, S., and Rungtusanatham, M. (2012). Operations management in the supply chain: decisions and cases. New York: McGraw-Hill/Irwin
