Chapter 11
Extra Credit Pages 1 – 5
Page 1 Study Guide. Crossword Puzzle.
Across
3. Avoiding
4. relational
7. accommodation
8. compromise
10. aggressive
12. conflict
14. complementary
15. symmetrical
Down
1. lose-lose
3. assertion
5. honesty
6. ritual
7. avoidance
9. parallel
11. intimate
13. indirect
True/False
1. False (In fact gender and culture do have an important impact on the types and styles of conflict. Pages 21, 22, 23)
2. False (In fact conflict will occur if there are enough resources but other problems exist. Pages 4 &5)
3. False (In fact very close and compatible relationships will involve conflict. Page 6).
4. True (Effective communication during conflicts can actually keep good relationships strong. Page 6).
5. False (In fact avoiding is not always a bad idea. Page 8).
6. True (Passive aggressive styles can be seen as a type of competing. Page 15).
7. False (In fact competing is clearly not superior to other conflict styles to get what you want. Page15).
8. True (Crazymaking is just another name for passive aggression. Page 12).
9. True (In conflict as in dancing men and women behave in totally similar ways. Page 21).
10. False (The first step in win-win problem solving is not to make a follow up plan but instead is to identify the unmet needs. Page 24).
Completion.
1. Gunnysackers
2. Trivial Tyranizers
3. Mind Readers
4. Trappers
5. Avoiders
6. Guiltmakers
7. Psuedo-accomodators
8. Beltliners
9. Distractors
10. Subject Changers
Multiple Choice
1. win-lose d
2. indirect communication b
3. “Vesuvius” c
4. conflict style e
5. passive aggression a
Personal conflict style and behavior
6. a. avoidance
7. c. compete/direct aggression
8. b. accommodation
9. f. collaborate/win-win
10. f. collaborate/win-win
11. d. compete/passive aggression
12. a. avoidance
13. e. compromise
14. e. compromise
15. c. compete/direct aggression
Multiple Choice
16. a. complementary conflict style
17. c. symmetrical
18. d. non-intimate-aggressive
19. c. non-intimate-nonaggressive
20. b. intimate-non-aggressive
