Chapter 14
Question 1- While both Kaufmann’s and Parkleigh are department stores, they cater to different demographics. Since Parkleigh specializes in high end accessories such as sunglasses or china sets, their customer base arrives with a far idea of what they are looking for because they are likely trying to match already existing possessions. Having a sales person who is trying to make a commission could prove to be a turn off over having a better paid associate who is available to help as needed. Kaufman’s, on the other hand, carries a broader range of products. Their customer may come in seeking a pair of slacks, but a motivated salesperson can get them to also get a shirt and a belt to go with the slacks. The commission motivates the employees to upsell. Since Parkleigh’s goods are more expensive, offering a discount is an easy benefit to offer the employees. Kaufmann’s offers less expensive items as it is.
Question 2-
I would expect Kaufmann’s to pay a higher wage than Parkleigh in this circumstance. This is because the higher wage will be compensating for a lack of other benefits.
Chapter 16
Question 1
While an ideal team may be highly effective in achieving its goal, it is rare to have an ideal team. The possibility of having the right skills, personalities, leadership and management all in the right place at the right time is not likely (Thomas & Maurice, 2008). A team might not deliver because they were given bad instruction, or their manager did not lead them properly or because there is a lack team cohesion. Be able to work as a team is imperative, but sometimes personalities simply do not work well together.
References
Thomas, C. & Maurice, S. (2008). Managerial economics. Boston: McGraw-Hill Irwin.
