The URMC has a physical setting that provides diversity to the center’s activities. To begin with, the center has an educational setting for therapists, which is offered by the Occupational Therapy Department in the facility. The center has facilities for adult inpatients and outpatients as well as areas for rehabilitation and pediatric care (Moyer & Elliot, 2008). Furthermore, the medical center has laboratory rooms where clinical research activities involving things like concept development, assessment, quality assurance and implementation can be conducted. Through the clinical research conducted in the laboratories that support complex and large studies including a number of clinical trials, the center is set to achieve its vision of becoming a nationally recognized research center to ensure that patients receive the best care. Additionally, the University of Rochester has a residence for Physical Medicine and Rehabilitation. This facility is important as it provides an avenue through which patients can be rehabilitated and physical injuries like amputations, hip fractures, burns, spinal cord and brain injuries.
Patient or client base
The clientele of the URMC is estimated to be 3,000,000 people per year. This number shows the number of people who use their software so as to gain insight concerning various health situations. The staff employed in the School of Medicine and Dentistry is approximately 1652 for both the full and part-time personnel. On average, the hospital attends to several patients. For instance, the URMC based in New York has a bed capacity of about 750 patients at the surgical and the medical facility (Bouras, 2007). As such, the center has been able to attend to 38,029 patients annually. It conducted 11,192 surgeries on inpatients and 21,567 surgeries on outpatients. Additionally, the emergency room received an average of 99,532 visits annually.
Level of clinical activity
According to Potter and Melchers (2000), the medical center has a number of clinical facilities where clinical activities can be conducted. These include facilities like the Neonatal Continuing Care Program used to track and follow up infants who have been discharged when their health is still at a high risk. Another one is the Neonatal Intensive Care Unit (NICU). Generally, with the availability of the necessary facilities the center conducts the following clinical activities in the Neonatology division. These include brain development, development of the red blood cell, the treatment of hypoxic due to brain injury, bilirubin encephalopathy and the treatment and even prevention of the bronchopulmonary dysplasia. All these activities by the Neonatology department aim at caring for infants who are ill and those who have been born prematurely.
Organization structure
At the highest level of the organizational chart is the strong memorial hospital. The structure is such that the General Director and the CEO occupy the highest level. Below the CEO are the heads of various sectors such as the Chief Medical Officer, Chief financial officer, Chief Nursing officer alongside the associate vice president, Chief quality officer and the Chief operating officer (Manasse, 2003). These officers are in charge of various services in the various categories. The next level is that of the structure of the Nursing Practice in the strong memorial hospital. At the highest level in this category is the chief nursing officer who is in charge of the nursing practice. Below the chief nursing officer are associate directors in various categories such as the cancer center, emergency nursing, pediatric nursing, ambulatory care, advanced practice, adult critical care and nursing in cardiovascular and thoracic areas. Another category below the chief nursing officer is the reporting and financial manager. Under this category is the support personnel in the information systems, budget administration, human resource and time management.
Describe the mission, vision and goals of the organization and how the organization supports these items
The vision of URMC is to give its patients medicine of the best quality and establish the best standards for superior care, innovation and compassion. The mission of the medical center is to improve their client’s well-being and those of the communities around them. Furthermore, the center has a goal to provide the best health care with the use of science and technology, offer a compassionate environment with a touch of education and provide a safe environment for their patients (Cole et al, 2009).
Report the consumer and patient rights the organization follows
The rights of patients observed by the UMRC are such as that of offering them quality services in an environment that is safe and clean (Burns, 2012). The medical personnel do their best to ensure that the patients receive the right treatment for whatever disease they are suffering from. In addition to this, the facility observes transparency when relating to their patients. They maintain transparency in their cost and quality thus ensuring that the customers are satisfied with their services.
Human resource and employees issues
The employee issues is that arise in the organization are cases of work overload. This problem is mainly experienced by the subordinate staff in the establishment given that they have several shifts. The human resource department also has issues with the appropriate criteria to be used in the employment and deployment of personnel. This is evidenced in an attempt to draw a balance between experienced medical practitioners and medical students during the hiring of personnel.
Community and Global impact
The URMC has had a positive impact both in their surrounding communities and globally. The medical center has been able to provide treatment to patients suffering from all kinds of ailments such as cancer and diabetes. Through a number of programs, the surrounding communities have been able to maintain a healthy lifestyle and obtain quality medical care. People have been able to obtain medical knowledge across the globe through the information retrieved from their software using various websites.
Prepare a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats) of the external and internal forces faced by this organization
The SWOT analysis of the medical center is such that its strength is in the availability of advanced technology with which they can carry out advanced research and the treatment of its patients. This ensures they offer their patients quality services. Additionally, the facility has a large bed capacity and this is a strength on the part of the establishment because they can accommodate several patients. The weaknesses faced by the institution is that they do not have adequate personnel to cater for its large client base (Bloom et al, 1998). The organization has an opportunity to expand its operations so that they can provide national services both in teaching, research, patient care and community service as is evident from their strategic plan. The threats faced by the organization are like the favorable terms offered by other medical institutions. This can especially be seen from the fact that other organizations offer their medical services at a cheaper price than they do.
References
Bloom, D. F., Karp, J. D., & Cohen, N. (1998). The Ph. D. Process: A Student's Guide to
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Bouras, N., & Holt, G. (2007). Psychiatric and behavioural disorders in developmental
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Burns, L. R., Bradley, E. H., Weiner, B. J., & Shortell, S. M. (2012). Shortell and Kaluzny's
health care management: Organization, design, and behavior. Clifton Park, NY: Delmar Cengage Learning.
Cole, T. R., Goodrich, T. J., & Gritz, E. R. (2009). Faculty health in academic medicine:
Physicians, scientists, and the pressures of success. Totowa, NJ: Humana Press.
Manasse, H. R., Thompson, K. K., & American Society of Health-System Pharmacists. (2005).
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Moyer, V., & Elliott, E. (2008). Evidence Based Pediatrics and Child Health. Oxford: John
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Potter, M., & Melchers, F. (2000). B1 Lymphocytes in B Cell Neoplasia: 16th Workshop on the
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