In this paper, I am assuming myself as an administrator at Sunlight Hospital in California. The main complaint from patients is about the quality of care that needs to be improved with immediate actions. Employees, who work in this hospital including the staff technicians etc., are always very busy with their duties. They do not have much time to deal with minor problems of patients. Therefore, it is the duty of administration to keep an eye on each and every issue that a patient faces related to his or her stay at the hospital and in particular those issues that are related to the quality of care. The current paper discusses findings suggested for attaining goals of the hospitals . Managing health care quality plays a significant role in maintaining a better relationship between the hospital and patients. It also helps a hospital to compete with other hospitals in the world.
The measurements of quality of care in hospitals are very important to meet their target goals and to elaborate what further improvements that should be done in the hospital. The different kind of measurements shapes the value and standard of the hospital. Quality care measurements will allow Sunlight Hospital to progress in a much better way, and it will also make the relation of hospital staff and patient better, they will start developing trust in the organization. It also helps a lot in understanding the quality of care and elaborating the issues that affect the quality of care at the hospital.
For the organization of health care, it is important to work effectively and deal the required patients and serve their employees in a good way. Great and accurate knowledge of IT department and health plan play an important part in resolving issues of hospitals . There are a lot of measurements of quality of care that should be adopted by Sunlight hospital from which five are considered very important for this hospital to progress faster and become more successful. The measurements of quality of care are as follows.
Firstly in sunlight hospital, a detailed data should be provided to elaborate the efforts of quality care.
Sunlight hospital should keep an eye on their previous and present margins so that they can keep a record that is if they are maintaining their standards or not. And also to compare their success rate.
Another measure that should be done to improve the quality care of the hospital is that hospital should inform the patients, their families, and their staff about their policies clearly and should tell them in detail about any change in the health care policy they will be going through in this organization.
The hospital should do a complete analysis of performers and should eliminate anything that is below the standards of the hospital or is of poor quality. They need to monitor each and every facility including staff members so that they can eradicate the things that are useless for the firm.
They should appreciate and highlight any good work that is done in the hospital that can serve as a motivation to other staff members, and the hospital should address the health requirements of a community.
These measurements are very important because they matter a lot when a patient in any emergency or in-patient care chooses a hospital. The Sunlight hospital should incorporate these measurements because when patients invest in something they require a perfect result, and they expect from the hospital that they will take them as a serious responsibility. Employees and staff working in the hospital reflect the standards of the hospitals. Happy employs will serve happily and will deal with the patients with their full concentration and will. Measurements for quality care provide improved and better performance. The list of the measures concerning the quality of care should be detailed, properly elaborated explained, most importantly accurate, and on a proper time so that the staff members and the patients can easily understand them.
In a hospital, it is very important to provide better health care to the patients to achieve a healthier and improved outcome and make the patient satisfied with the hospitality. To cover all these, the hospital requires a quality improvement plan for the betterment and success of their hospital. A quality improvement plan elaborates all the points that are mandatory for improving the quality of the health care and making it beneficial for the staff, patient, and the hospital itself. A complete quality improvement plan has an objective, initiative, complete action plans, and their outcomes that make it successful. The main characteristics, which should be a part of the Sunlight hospital’s successful quality improvement plan, will be discussed below:
Leadership
The first and most important feature of a health organization in managing health care quality include a true educated, fair leader is required in a hospital to assess all the rules and regulations. A fresh minded leader who can introduce new ideas and corporate it in the daily routine of the health care system is required. The presence of a leader is very important in an organization to manage all the affairs of the company fairly. The qualities of leadership such as taking the right decision, providing adequate help, motivating others, and skills to deal with the people are mandatory in a leader in order to manage a big organization. In every successful organization or hospitals, all the major achievements are founded by the senior leader or sometimes under their guidance. The leadership quality for a better result and success can never be ignored. The leaders have a great impact on the health care organization, and they help a lot in improving an organization regularly.
Information technology and its management
The information management plays a significant role in improving the quality care. It is a very serious issue that needs to be monitor very closely in order to avoid any mistakes that can affect the precious lives of a patient. Mishandling can also harm the staff members of the hospital. New and better technologies need to be introduced in the Sunlight Hospital to compete with the current standards of the health care organizations. Better clear reports should be provided to patients without any technical errors to make it easy for them.
The IT department is a very advanced and vast topic to be incorporated in the health care field. It can take the organization to the peaks of success by introducing modern technologies. And a minor mistake can defame the organization badly. The cost-efficiency management becomes very important here. Within the budget new technical machinery can be bought, but if they are out of the budget, they can be rented too. The main idea is to have all sort of required technology at one place to benefit patients.
Organizational design
Organizational design is known as the proper and systematic way of joining the information, technology, and people of an organization, which is very important for a better quality plan it helps to increase the status of an organization by organizing its strategies at one place. Any change in the strategies is mentioned here. In hospital clinics, OPDs and inpatient departments are the main focus of patients, therefore it will be very effective for the hospital that emphasizes a lot on organizational design and also implements it to provided improved quality of health care. It helps a lot in improving the performance of the hospital. Organizational and management members in the care quality organization should be developed to improve the quality oh health care provided to patients.
Culture
Last but not the least, the most important feature which sunlight hospital should consider is culture. Culture has a great impact on an organization. Every patient wants to be a part of a hospital that does not promote racism, and they can feel comfortable in an environment where their culture can be practiced. It plays a significant role in quality improvement. It holds the organization in a stronger bond with their staff and patient. Several researchers have focused on the topic and proved that culture has a very strong impact on any organization and its performance. For instance, Baptist Health Care, which is located in Florida in Pensacola, is considered as a very successful organization. It has a total cultural based teamwork.
These four discussed features are very important for quality of care in sunlight hospital. The qualities of leadership can take this hospital to the peak of its success, and if this post is miss-used, the entire hospital will suffer from its worst outcomes. Therefore, it is better to choose an educated experienced and well deserving candidate as a leader, who can bring some positive changes and lead this hospital to success. Information technology and its management are supposed to be the core element of the sunlight hospital which can lead it to success and failure both; expertise should be employed to control modern technology without giving out any technical error. Machinery should be regularly checked by engineers in order to avoid any inconvenience in future. Organizational design and culture are also a very important aspect that must be included in sunlight hospital just to compete with other hospitals and to become the priority of patients.
The quality of care is considered to add worth to and to create a competitive advantage for the Sunlight Hospital a lot of evidence concerning this are available from studies of different countries they give a brief description of how the quality of care works. It is seen in the research of MsGlynn and in the study conducted by Wennberg, Fisher, and Skinner who complied study based on evidence in 80% of patients . Another study based on the quality of care in heart failure was conducted .
References
Black, A. D. (2011). The impact of eHealth on the quality and safety of health care: a systematic overview. PLoS Med, 8(1), e1000387.
Kongstvedt, P. R. (2012). Essentials of managed health care. Burlington, Massachusetts, United States: Jones & Bartlett Publishers.
Landolina, M., Perego, G. B., Lunati, M., Curnis, A., Guenzati, G., Vicentini, A., et al. (2012). Remote Monitoring Reduces Healthcare Use and Improves Quality of Care in Heart Failure Patients With Implantable Defibrillators The Evolution of Management Strategies of Heart Failure Patients With Implantable Defibrillators (EVOLVO) Study. Circulation, 125(24), 2985-2992.
Marshall, M., Shekelle, P. G., McGlynn, E. A., Campbell, S., Brook, R. H., & Roland, M. (2003). Can health care quality indicators be transferred between countries? Quality and Safety in Health Care, 12(1), 8-12.
Wennberg, Fisher, E. S., Skinner, J. S., & others. (2002). Geography and the debate over Medicare reform. Health Affairs-Millwood Va Then Bethesda MA-, 10(2), 10-10.
