STATEMENT OF AUTHENTICITY 3
PERSONAL MISSION STATEMENT 3
ELEVATOR SPEECH 3
EDUCATION 3
DeVry Plan of Study 3
DeVry Course Description 4
DeVry Academic History 4
RESUME 5
Objective: 5
Professional Summary: 5
Education: 6
Work Experience: 6
Skills: 7
PROFESSIONAL DEVELOPEMNT AND TRAINING 7
REFERENCE 8
REFERENCE LIST 10
AWARDS AND ACCOMPLISHMENTS 11
VOLUNTEER HISTORY SECTION 12
PROFESSIONAL AFFILIATIONS 12
CAREER PATHING 12
1 Year Goals 12
2 Year Goals 12
5 Year Goals ______________________________________________________________________12
STATEMENT OF AUTHENTICITY
I acknowledge the work provided as the author of the information and I present the information and attached documents as my original work. The provided description provides an honest representation of my skills and abilities within the academic and professional environments.
PERSONAL MISSION STATEMENT
I envision becoming an instrumental contributor to the growth of the organization I would be an active part of. Moreover, I intend to continue learning through the experiences in future work settings, as well as in varied contexts which included collaborating with colleagues in the work place, specifically within the automotive industry.
ELEVATOR SPEECH
An aspiring customer service professional seeking to own one of the largest used car-dealership companies in the US with a focus on customer-business relationship.
EDUCATION
DeVry Plan of Study
Statistics for decision-making 4 A
Data Analysis w/Spuds w/lab 3 A
Introduction to Business and Technology 3 A
Computer Apps for Bus w/Lab 2 A
Advanced Composition 4 A
New Product Development 4 B
Small Business Management and Entrepreneurship 4 B
Principles of Management 3 B
Customer Relations 4 B
Marketing 3 A
Business Policy 4 A
Project Management 4 B
Business Plan with Small Business Entrepreneurship 4 B
Budgeting and Forecasting 4 B
DeVry Course Description
I am currently pursuing a Bachelor’s Degree in Business management. The major courses include management, marketing, finance, computer and information technology, statistics, and entrepreneurship. Management courses include modules on principles of management and project management to provide theoretical frameworks on various functions about management of a business, including planning, organizing, directing or leading, and controlling. Concurrently, marketing course focus on modules which include customer relations, product development, and principles of marketing where I get to learn concepts such as the 4Ps, segmentation, branding, customer-centric approach, and marketing strategies. Finance courses assist in preparing understanding concepts on budgeting and forecasting, as well as becoming apprised with evaluating financial statements and the conditions of an organization. Courses on information technology and computer provided frameworks on data analysis and statistics. Finally, courses on entrepreneurship and composition provide concepts that enhance skills on venturing in various business endeavors, as well as in policy development, and effective communication.
The units incorporated within the course remain instrumental in facilitating my level of knowledge across all business components crucial in running a business. The course promotes the development of an understanding of the necessary business elements essential to operations through a review of the different processes necessary across the organization. The inclusion of the decision-making unit facilitates the development of an understanding of the managerial component of the organization.
DeVry Academic History
RESUME
Objective:
Aspiring for a cherishing career in the field of automotive-related customer service by integrating my team building and impeccable communication skills that finally leads me to run my own used car dealership company.
Professional Summary:
Born into an ordinary Middle Eastern family, I inculcated a treasured vision of making it big in global business. In light of the current global market influenced by innovation and continuously changing consumer preference, I began to watch the business world and consumers with keen interest. My father used to run a small automobile spare parts business unit in my hometown in the Middle East. During my early school days, while assisting my father in his shop, I began to get interested in automobiles. My father, a humble man who listens patiently to the customers, taught me on the importance of listening to the customers’ needs and demands. With a long-term goal of running my own used car dealership firm and a short term goal of earning money to start my dream business, I came to the U.S.
The Yorba Linda High School, from where I earned my High School Diploma, through its committed and caring teachers, groomed me for higher roles. The school sharpened my math and analytical thinking abilities. The healthy environment in the school helped me to finish successfully my High School Diploma. The Business Management Bachelor’s Degree I currently pursue from DeVry University, with its core curriculum, is rightly molding me for my future career.
Towards supporting my study and gaining experience in automobile business, I worked as a car salesperson for two years before becoming a sales manager at Galaxy Auto Mall, a prestigious used car dealer in the United States. I found the experience as used cars salesperson interesting and equally challenging since it involved the simultaneous satisfaction of both the seller and buyer. This also helped me to study the behavior pattern of customers belonging to various economic and social backgrounds. My experience as a salesperson helped me to develop my sales team as a manager later since I learned the art of empathizing and listening to both my fellow team members and customers.
Education:
Yorba Linda High School
Work Experience:
May 2010 – April 2012 Car salesman at Galaxy Auto Mall
May 2012 onwards Sales Manager at Galaxy Auto Mall
Consistently received five-star rating from maximum number of customers for offering better customer experience for two years
Forged customer-centric strategies that enabled the provision of exemplary goods delivery and variation in prices
Provided different payment options to clients including securing loans and leasing terms from banks and other financial institutions
Led customer relations department to ensure that during and after purchase transactions are effectively undertaken
Led various departments to adhere to cost minimization strategies to increase the bottom line
Actively delved in continued market research to sustain familiarity with used automobiles besides staying updated with the products of my competitors
Communicated apprised information on price changes, incentive schemes, leasing programs and trade shows to benefit clients, employees, and other stakeholders
Skills:
I am multi-lingual who is fluent in Arabic and English; with sufficient knowledge in Spanish.
I am a team player with mediating and conflict management skills.
I am outgoing, diligent and emotionally intelligent.
Honesty is one virtue I am determined to uphold in the workplace by all means.
PROFESSIONAL DEVELOPMENT AND TRAINING
Professional development identifies a crucial component of career growth as it facilitates the development of an individual’s skills and knowledge regarding the practical elements of the process. I have attended several professional development workshops hosted by the workplace that are necessary in facilitating the growth of skills.
I was in attendance at a customer care workshop within the organization, which remained instrumental in facilitating my knowledge regarding the importance of customer care and the adoption of the necessary customer care processes. The level of training provided promoted my customer care skills and facilitated the level of communication with customers seeking to purchase or lease products from the company.
The company has also provided on-the-job training through the provision of mentors who have facilitated my growth from a car salesperson to a sales manager within the company. The mentorship process within the company has remained instrumental in facilitating my level of business knowledge and skills within the organization.
REFERENCE
RE: Kareem Jabarin
The above named person worked at Galaxy Auto Mall as a sales person for the duration running from May 2010 to April 2012. During this period, the responsibilities of the individual involved customer care, negotiation of pricing, the provision of various payment models and communication of the existent car models available for the customers within the company.
At work, he has shown leadership qualities through the provided duties, which have been performed diligently while illustrating the importance of maintaining favorable customer relations within the organization. The individual worked diligently and remained results oriented in ensuring that the provided deadlines were met within the stipulated period while adhering to the work roles necessary in meeting company objectives. He was an honest and trustworthy individual in the sales person capacity and demonstrated high levels of accountability and transparency while dealing with financial matters relating to the work role.
During his tenure, he has demonstrated high levels of integrity and ingenuity within the provided work roles and worked independently with minimum supervision from immediate supervisors and top management. He was an innovative and resourceful employee who promoted the adoption of team work with the team leader and other team members concerning the provided work roles. The employee demonstrated high levels of engagement at the workforce, which developed into a formidable force in motivating others within the organization.
Please find the individual appropriate and adequate to perform duties accorded in your reputable organization.
Regards,
A.N.
General Manager,
Galaxy Auto Mall
RE: Kareem Jabarin
The above named person worked at Galaxy Auto Mall as a sales manager for the duration running from May 2012 to present. During this period, the Kareem has worked diligently in the capacity of a sales manager through the adoption of several responsibilities including budgeting, statistical analysis on sales forecasts, customer relations, new product development and overseeing effective implementation of projects relating to the marketing department.
At work, Kareem has demonstrated strong analytical skills that have remained instrumental in the identification of the existent customer needs in relation to company products and services. The individual has demonstrated strong leadership qualities while performing the provided duties within the organization and has facilitated the promotion of operational efficiency.
He is honest and trustworthy and has demonstrated high levels of accountability and transparency in dealing with finances in the project management section of the organization. The individual has demonstrated teamwork skills through the development or teams and common goals that meet the department and organizational objectives.
The company recommends Kareem as a resourceful and hardworking individual with the ability and capacity to facilitate business growth.
Regards,
A.N.
General Manager,
Galaxy Auto Mall
REFERENCE LIST
General Manager: Kareem Jabarin
Galaxy Auto Mall
Mobile Phone Number: 714-938-3894
General Sales Manager
Galaxy Auto Mall
Mobile Phone Number: 714-847-8389
Financial Manager,
Galaxy Auto Mall
Mobile Phone Number: 714-938-0943
Mobile Phone Number: 916-201-3940
AWARDS AND ACCOMPLISHMENTS
I have received several awards at the workplace in acknowledgement of work within the organization. I received the employee of the year award in 2011 and 2012.
VOLUNTEER HISTORY SECTION
I have a passion for community initiatives and have been a volunteer at the Ark Animal Orphanage, which rescues and rehabilitates abandoned pets. I also volunteer at an elderly home through the provision of regular services at the home.
PROFESSIONAL AFFILIATIONS
I am a member of the American Marketing Association. The affiliation has remained instrumental in developing my knowledge in marketing.
CAREER PATHING
1 Year Goals
2 Year Goals
Promote the growth of the company sales by 150%
Exhibit exemplary performance and be promoted to the position of general sales manager
Develop current skills set through additional training and continued learning
Graduate with a master’s degree in strategic business management to facilitate running my own business
5 Year Goals
Establish my own entrepreneurial venture in used car dealership
