Expertly Crafted Essay On The Culture And Quality At Arnold Palmer Hospital

In the case study of Arnold Palmer Hospital, much like any other organizations of this kind, there are pros and cons. As a hospital that cares predominantly for women and children and any extensive traumatic events. There are some considerations of the quality of the culture of the Arnold Palmer Hospital to evaluate to see if it is actually being operated efficiently for patients and employees with its current system. The hospital serves an area expanding over 18 counties which is a difficult market to manage. It also is a demographic that is very diverse. There are also over 2,000 employees and the Arnold Palmer Hospital is located in the heart of downtown Orlando, Florida. Considering its mere location, there is a lot of parking spots taken up just by employees. There is also a huge increase of traffic in that portion of Orlando. Transportation in and out of the facility is difficult. As an already busy location, it seems to be in a difficult area to be able to access and in the case of an emergency vehicle, it can be hard for an ambulance to weave through the traffic in that area. The location and number of employees alone can cause a hardship for the way that the Arnold Palmer Hospital is operated.
However, quality health care is the primary concern. In order to assess the quality of health care that patients receive, the Arnold Palmer Hospital has been able to create a way to ask its patrons. Thus far, it is among the top 10 percent in comparison to other hospitals in regards to the satisfaction of patients. An executive director looks at questionnaire results on a daily basis in order to see what areas of health care patients have seen as positives and what others have seen as negatives. The director pays such close attention to those and even makes sure that additional questionnaires are mailed out to patients who have been out of the hospital after a week. One must really consider how accurate the results might be of those surveys because people have the tendency to not fill out the questionnaires that they are mailed out because it is just something extra for them to do. However, it is important when there is a problem to acknowledge it and take care of it immediately.
What is also interesting about the way the hospital reacts to some problematic situations. In situations where a patient might have a reason to complain, the employees at the Arnold Palmer Hospital have the ability to provide patients with gifts for a value of up to $200 as a response. Any of the issues that a patient might complain relates to how clean the hospital is, if the food services are okay, the response and assistance of nurses and providers, and even the demeanor of how the patients are treated. This appears to be a method of bribery in order to win patients over. Of course if a patient is upset about something and they complain and then are compensated with something that is about $200, it is like they are manipulated. They are more likely to have a positive experience after receiving compensation after a bad experience. If this is the first time a new mother has ever been to a hospital, she does not know if her experience is necessarily a good one or a bad one and does not necessarily have any other situations to compare it to. On the upside, the hospital employees have a mantra that seems to treat patients as people rather than just patients. Regarding health care, that is very important to feel valued. It helps build a stronger rapport between patients and health care providers. People are more apt to feel safe and more comfortable at a hospital when they have been treated with dignity and great care. However, it is excellent to see that the staff is taking great care to make sure that they are able to keep infant and child mortality rates low, monitor potential infection that could affect other patients, and other ways to keep the hospital a strong and reliable place. The executive director creates a number of flowcharts and different tools to monitor these things and it is good to have that information. It is also a tool to promote the hospital on a regional and national basis. However, sometimes that recognition is not necessary and it can make an outsider curious if all of that extra work that the director does is really that necessary.