The overall goal of the management of any organization lies in achieving the set strategic goals and objectives. The management of Sisters of Charity Providence Hospital has made a training function that focuses on performance gaps and, offering quality service a top priority. Its intention to achieve such targets goes hand in hand with the introduction of the hospital’s first program, the Leading Edge, meant to offer training on financial and performance management, talent recruitment and, change management.
Any program an organization employs to streamline its operations must achieve the desired outcomes. The outcomes should be measurable to determine the effectiveness and, the economic benefits of the program. According to the hospital’s plans, the program should work towards ensuring increased earnings and, improving employee and patient satisfaction. In determining how well the program works, the hospital should analyze all the results from the operations where the program is applied. The outcome from the finance department that deals with all the financial issues of the hospital should be analyzed to check if there are increased earnings. Additionally, reports from the department of human resource about the application of the program should be analyzed to determine employees’ satisfaction. The customer service department should also deliver reports on patient’s feedback on any improvements in service delivery after the program has been rolled out.
In evaluating the program, level two and level four evaluations are essential. Level-two evaluation mainly focuses on the learning process of the program. At this level, the extent of the participants understanding of the system is determined. Level-four evaluation is post-program evaluation conducted to determine if the program achieved the desired results.
Practically, the degree of ease or difficulty in evaluating any training program depends on a number of factors. In most organizations, time and resources, which are in short supply, are required deliver effective training program. The same applies to the hospital’s Leading Edge program. Evaluating the program will depend on the amount of time and resources that the hospital will provide to deliver the expected outcomes.
