Sustainability monitoring and measurement is a quantitative foundation that is significant in informing the management about the sustainability of the organization. The Children Hospital of Philadelphia is the world’s leading hospital for children. According to CHOP (2016) the hospital has for a long time used various indices to determine the sustainability of the organization when it comes to the provision of the quality care to the children. In the recent study by the United States News and World report, CHOP emerged as the best in the entire US.
As noted by CHOP (2016) the hospital has employed a number of strategies in monitoring and the measurement of the success and the sustainability of its practices so as to enhance its efficiency and customer satisfaction. They are;
Benchmarks
Children Hospital of Philadelphia often compares its processes and the performance to best performing pediatric hospitals in the United States. The hospital has used a number of dimensions like the cost, time taken to attend to a patient and the quality of services being offered. For instance, the soyring consulting use internal and the external resources in departmental-level benchmarking. During the evaluation, the Soyring team which is comprised of various specialists uses their expertise to develop specific recommendations that are in line with the operational realities that are custom made to specific needs of the clients who visits the hospital.
Auditing
Sustainability reporting and auditing are critical in evaluating the sustainability performance of an organization using diverse indicators. For instance, the CHOP became the first hospital to earn accreditation as an organization that is committed to the provision of quality care by the National committee for Quality Assurance (CHOP, 2016).This is because the hospital has put in place strategies that enhances the quality of care and the experience of the patients. Also, CHOP is committed to the provision of quality health care services at an affordable cost. Furthermore; the hospital has won accolades for its efforts to provide patient-centered care that meets the diverse health care needs of its patients.
International Organization for Standards is the leading independent entity that ensures that organizations are committed to the provision of quality and acceptable standards of care. Children Hospital of Philadelphia is ISO 9000 certified. The prestigious accreditation has established the Children Hospital of Philadelphia as one of the leading health institution that has an efficient management that has a strong focus of the needs of the clients. For instance, the integration of information systems in the management of the healthcare has enhanced the provision of the evidence based care where safety, quality of the medical outcome and the involvement of the patients in the care process are key policy issues.
Accounting
Accounting methods employed by the CHOP strives to put into consideration the environmental costs of the organization instead of treating them as externalities. The green accountability is a policy issue that is of great concern to the management of the hospital. A study by News Medical (2016) indicates that CHOP established a new research building that can reflects heat during the summer and retain heat during the winter. Also, the building has plumbing fixture that aids the conservation of rain water. Furthermore, the environmentally-friendly design of the new research centre encourages employees to cycle to work, a fact that is of great significance in the reduction of the carbon emissions into the atmosphere. The management of the hospital has adopted an architectural design that encourages the recycling 85% of the construction water. Besides, the buildings are designed using galas partitions so as to allow the entry of light thus reducing the consumption of electricity during the day
Communication
The management has established an open communication infrastructure whereby the management involves all stakeholders in the planning and the making of critical decisions the organization. This strategy has enhanced team work and the motivation of the employees. In addition, the involvement of the employees in the making critical decisions helps in enhancing the acceptability and the commitment of the employees. Furthermore, the use of EHR has been of great help in the monitoring and the management of the hospital since the managers can easily track activities of the employees (Way, 2010).
References
Children Hospital of Philadelphia (2016). CHOP in the community. Retrieved from http://www.chop.edu/centers-programs/government-affairs-community-relations- advocacy/chop-community#.V1EBXyEnLDc
News Medical (2016).New research building at children’s hospital of Philadelphia receives LEED certification. Retrieved from http://www.news-medical.net/news/20091216/New- research-building-at-Childrens-Hospital-of-Philadelphia-receives-LEED- certification.aspx.
Way, C. (2010).Sustainability change managenet.Retrievd from http://www.greenprof.org/wp- content/uploads/2010/10/Sustainability-Change-Management.pdf.
