Issues in wk2b: Organizational Evaluation Report
Issues in wk2b: Organizational Evaluation Report
Myriad companies, organizations, and institutions garner a culture and philosophy of good will toward their fellow human beings. The world today has seeming become a basket of confusion, trying to sustain socio-political balance in the face of recent international recessions and the new global economy. We have witnessed the greedy corporate actions of Enron, which irreparably damaged the lives of so many people, a simultaneously reduced public faith in large companies. Greenleaf (2002) stated of the companies in this century of “protectionism,” and cynicism would survive because they would be comprised of people who “willingly volunteer their tremendous creative talent” (p. 2). Therefore, one philosophy which truly stands out among all the different management theories, models, and practices is the Servant Leadership model. The task of this essay is to choose a company, and proceed to discuss how they adopted the philosophy, describe their vision or mission statement, naming their leaders, and try to perform a cogent analysis and evaluation of their success. The company chosen herein is the Mayo Clinic Health System.
Most people have heard of the Mayo Clinic Health System, which is commonly known simply as ‘The Mayo Clinic.’ The quality of the organization is completely amazing. For one thing, their superb quality of healthcare and hospital performance is second to none, and they never turn any patient away who cannot afford to pay. Undoubtedly, this reflects their vision and mission statement. According to official Mayo website, their Mission and Vision statements state goals “To inspire hope, and contribute to health and well-being by providing the best care to every patient through integrated clinical practice, education, and research,” and additionally, they strive to give “an unparalleled experience as the most trusted partner” in healthcare (“Mission, Vision, and Value Statements”). One interesting aspect about the Mayo Clinic institution is that they did not just name the ‘Servant Leadership’ model, but embraced the philosophy without the admonition of the formal theory. In other words, they practice high levels of integrity without having management theorists telling them what to do.
This factor alone makes the organization truly great. There leaders are many, especially as today there are a number of official Mayo Clinics and hospitals around the country. However, it is no secret that Rochester, Minnesota is the world-famous company’s home base. Many leaders contribute to Mayo. One original leader who joined forces with the Clinic led a collection of “Norwegian Lutheran clergymen” opening their “doors in 1908” when the Luther Hospital affiliated with Mayo, bringing its nearly 200 patients (“Mayo Clinic”). Dr. Hans Christian Midelfart was one of the Clinic’s first ‘integrated’ leaders, thus setting the tone and culture of kindness and integrity of care. As the organization grew in the Eau Claire region the institution has become a center for scores of high-level medical specialists. Part of what makes the Servant Leadership model work at Mayo, is they work together as a team. This is very important. However, some specific leading names in the Eau Claire region of Mayo include CEO Randall Linton, M.D., Chief Medical Officer Robert Peck, and Chief of Staff Jose Ortiz Jr., M.D. (“Mayo Clinic”). The organization also has a board of directors, setting policy and reporting management to implement standards.
Two main factors help to establish the success of any company. First, getting great results shows that a company truly cares about delivery of the best quality of products or services. Secondly, widespread recognition of respect and awards can tell the tale of how successful a company is. The Mayo Clinic is no exception. In fact, their accreditations are legendary, and the organization has received awards or certificated standing from: Breast Imaging Center of Excellence, Certified Primary Stroke Center, Governor’s Award for Energy Efficiency, Green Business Award, National Medal of Honor for Improving Organ Donation Rates, and more – according to an official website. God forbid if a loved one should become ill enough unto death, but if he or she did, the Mayo Clinic would be my first choice.
References
Greenleaf, R. (2002). Servant leadership a journey into the nature of legitimate power and greatness – Essays by Robert K. Greenleaf, Edited by Larry C. Spears. Mahwah: Paulist Press.
Mayo Clinic Health System in Eau Claire. (2015). Mission, vision and value statements [Data file]. Retrieved from http://mayoclinichealthsystem.org/locations/eau-claire/about-us/mission-vision-and-value-statements
