Discussion 12
The agency has a formal mechanism to evaluate the performance. The mechanism evaluates effectiveness; a process showing the level to which the output of the process conforms to requirements, efficiency that denotes a process showing the level to which the implemented process generates the needed output at minimum cost. It evaluates the quality that implies the level service or product satisfies customer expectations and requirements. The mechanism evaluates the productivity, which is the value added then divided by the capital and labor value. Besides, evaluates the safety that measures the entire health of the firm as well as working setting of its employees.
Informal Means of Monitoring and Evaluating Performance
There are informal means to monitor and evaluate performance that entails daily routine appraisal, in which managers meet support staff almost daily. The means used include observation, communication, check work, and provision of immediate feedback.
Significance of Measuring and Evaluating Performance
Measuring and evaluating performance aids in reducing variation. For example, reduction of expense overruns to achieve agreed objectives. Measurements may be applied to evaluate how appropriate a process is progressing, including adjustments, which have been performed. Evaluation and measurements may be employed to detect or identify sources, trends, process, and defect prevention. Moreover, establish process effectiveness, efficiency, and opportunities for improvements. Without measurements and evaluations there is no method to be sure whether value-added objectives are met or whether the process is efficient and effective. The primary idea of performance measurement entails planning and attaining established operating standards/goals; detecting variations from planned performance levels, and restoring levels of performance as planned or attaining new performance levels. Additionally, measurement and evaluation provides information crucial in making intelligent decisions concerning what to do.
Changes because of Evaluation or Measurement
Elimination or reductions of the overall variation within the work process or product, moreover, enable sound decisions concerning actions influencing the process or product as well as its output.
