Conflict resolution is defined as the approach and procedures used to reach a peaceful ending of a disharmony or any retaliation of two people who are in conflict. Conflict resolution is very essential in the workplace as it keeps people in place and enhances productivity in what they are doing. According to Thomas and Kilmann here are different methods that can be used to resolve a conflict; some of them include competitive, collaborative, accommodating, compromising and avoiding. Different people prefer different methods of conflict resolution (67).
In our context here, there have been several reported cases of persons either taking part of their lunch or all of it. This causes disappointments among the victims of this act following different forms of reactions from them. In this article we will be concentrating on Jenna Nestor, who refers her email to the employees in 3rd, 4th and 8th floors of the company. Her reactions are filled with anger and use sarcasm to do it. She also asks a rhetoric question according to her email that she sends to them. She quotes her colleague, Diana, who has also been a victim of the act, and her anger is also felt as she does so. There is a concern of self in the method she uses to solve it, mostly because she does not involve any empathy towards others. She takes it to a personal level since it intimidates her feelings, which leads her to accusing and insulting the others. This form of conflict resolution is known as Competitive conflict style (Forsyth 23).
In this style, a person takes a stand on the conflict situation and does what he wants in a position of power mostly. This people may take the conflict to another level by over-exaggerating an issue that never deserved such kind of reaction. This leaves many people especially those accused feeling disappointed and resentful.
References
Forsyth, D. R. Group Dynamics (5th edition). Brooks: Pacific Grove, 2009.
Kilman, Kenneth Thomas and Ralph. Understanding the Theory: Conflict Styles. Ohio: Oxford University Press, 1970.
