Using Case Management Software and Performance Management Software in Operations
Operations form a critical component of any human service organization. For organizations, that handles a large number of employee personnel having a case management software provides the organization with the ability to enjoy effective running of the organization. Since performance is a key component within the services offered by the organizations, case management software will allow the organization to be able to determine the effectiveness of the presence of humans in the different projects conducted by the organization.
In social services, casework is a vital process that gives the organization a sense of purpose. Casework requires the organization to obtain funding and other resources that are normally limited. Having or using the case management software aids the organization, to have all access and tools to obtain the scarce funding and resources. This is because it provides a complete record and account in the form of paper trail that may be required by the funding organizations. Management of operational activities using this software allows the social workers to be able to plan and organize how they can handle their cases.
Performance management software will be used in the generation of reports concerning the progress or output of the individuals (Social Solutions). This performance management software will assist in detecting areas of provision of human services that require improvement early enough before serious problems arise. Plenty of fieldwork requires preparation of reports and assessments. In this scenario, the performance management software offers such solutions. For the top management to be able to make decisions, they will have easy access to information and can be able to oversee and relate to projects that are being conducted on the ground. The performance management software will provide a form of a monitoring system that will be beneficial to the organization.
Advantages and Disadvantages of Using Case management Software and Performance Management Software
The use of case management software provides a number of advantages to an organization. Firstly, via the case management software there are clear reporting lines between the management and employees. In case materials are required to facilitate the operation of some activities under a specific department, the use of case management provides a clear and direct form of communication. Secondly, the reporting tools present in the case management and performance management software provide an avenue through which forms of assessment can be obtained. For instance, in case the management wants to have reports of complaints from its employees, the software offers credible channels for sending such complaints that are vital in the measurement of the performance of personnel (i-Sight Investigation Software). Thirdly, personnel in leadership can be quickly informed of any changes or developments that may arise during the operational activities. Similarly, in case the leadership in the organization wants to send important changes in the organization, the case management software can be used to send alerts, which can be easily accessed as opposed to using email messages. Information obtained from the use of performance management software assists the managers to better comprehend areas requiring improvement, service satisfying customers requirements and can make suggestions for improvements (Social Solutions).
The main disadvantage of using the case management software and performance management software is the cost. Cost in this sense includes the purchasing cost, installation costs and cost needed to train personnel that are going to be using the software.
Reference
Human Services Software. (n.d.). Human Services Case Management Software by Social
Solutions (Official). Retrieved January 12, 2013, from
How Can HR Manage Misconduct With Case Management Software? | i-Sight Investigation
Software. (n.d.). i-Sight Investigation Software Blog - HR, Employee Relations, Incident Reporting, Ethics, Fraud, Compliance. Retrieved January 12, 2013, from
