It is true that many people do not have service mindedness. As a result, we can say that service mindedness is not natural but it develops by nurturing. In most cases, the marketing department plays an important role in training its employees on how to handle customers. Ideally, this is because customer service plays a great role to enhance customer service satisfaction. For instance, it is not obvious an employee to attend a customer who enter in a hotel. Some of the employees may think that the customer should call them in order to communicate whatever they want to consume from the hotel. However, this is not the case because an employee should attend any customer who enters the hotel before he or she communicates what she wants from the hotel.
Service mindedness should help in developing a common boundary between the customers and the employees. Ideally, this is to imply that there should be a great connection between what the employees do and what the customers require them to deliver. As a result, it is advisable for the employees to honour the common boundary in order to enhance good relationship with the customers. Good relationship between the two parties helps in strengthening their degree of service delivery (Kotler 276).
According to my opinion, it is a good idea for managers to train their employees regularly on matters concerning service delivery. It is advisable for to enhance good understanding between the employees and customers. Nevertheless, employee should include it as part of systematic improvement since it can play a great role in changing the perception that a customer may have towards a given organization. An organization that offers quality customer service ends up receiving good performance at the end of their financial period. Ideally, this is because customer service plays a role in retaining and attracting many customers to the organization.
Work Cited
Kotler, Philip. Marketing management. Millennium ed. Upper Saddle River, N.J.: Prentice Hall, 2000. Print.
