Free Spa Tour And Experience Essay Sample

The spa that I visited was Divine Designs Salon and Spa located in Brandon, Florida state. Information on the Spa’s web site states that the spa is located on a 7,500 square facility premise. The facility offers professional haircuts, coloring including highlights, lowlights color balancing, color correction and specialty color processing. The spa has a special events services styling team that offers to the clients on site services if needed. These services include mineral based makeup, for both formal and semi-formal occasions, they also offer styling for weddings. The wellness spa team offers the clients massage therapy, natural and organic facials nail pedicures and manicures detoxification, body wraps, natural cellulite reduction and steam capsule. All these services are highlighted on the brochures and the Spa’s website. The spa also boasts of an incredibly talented professional team that is also highly passionate about their work. Their key objective is to invigorate the customer’s senses, nurture their body, relax their mind and rejuvenate the customer’s look.
As a team, the staff of the spa is completely committed to exceptional care of its guests. The spa is also branded as a high-quality service provider and is rated as a five-star beauty destination in Florida by an Eminence Organics Certified Spa, Professional Certified Spa, New –Beauty Magazine among others. Most customers reviews were positive, one customer refers to the Spa as her favorite pampering getaway, she describes the staff as incredibly friendly and professional, they serve beverages to the customers depending on the customer’s choice and they offer quality services at a reasonable price, the spa is also reliable as it is open even on Sundays. A second customer is also impressed with the dying of her hair and threading of her eyebrows she describes the job done as great. Another customer who has visited the Spa for two continuous years also describes the ambience of the spa as great and the staff as very friendly. A fourth customer also is only full of praise for the services she received at the spa. She is full of praise for the aromatherapy massage that she received at the spa. However, not all reviews are positive one customer states that the quality of services she was offered did not match the money she paid and the staff attending to her was too slow making her spend too much time in the spa. A second client describes her experience in the spa as worse ever in her life, she is not impressed with the way her hair dyeing was done, she was not impressed with the hair cut either and the drying process. However, several customers gave a five-star rating to services they received at the spa.
The branding of the spa is impressive, the pictures of the various facilities provided by the spa quite attractive. There are photos of the main building, a map giving a guide to the spa location and other photos including the salon and massage area all these market the spa well, the information on the brochure and the website is also inviting, outlining the good services and the good rating the spa has received in the fifteen years of its existence. The spa has also been widely marketed on the internet, brochures and various magazines. My observation of the spa is that the ergonomics of the spa is excellent with spacious rooms that are well ventilated and well lit. The interior design of the rooms is also attractive with colors that create a relaxing feel to the customers. I had a pedicure and manicure; during the procedure I found the staff to be very friendly and professional in their work. The work environment was also clean. The pricing of the services was fair though it may be high to most middle class clients. My overall observation is that the branding and marketing of the spa are in line with what’s on the ground, and it’s a spa that I would recommend to people.