Stakeholder Onion Diagram
The diagram depicts the relationship of the stakeholders to the issue and to one another. Below is the stakeholder onion diagram.
At the heart of the diagram is the Littoral Council who owns and funds the libraries. Due to the decreasing revenues from the library service the council is contemplating closing East Coker and Burnt Norton Libraries, and relocate the Little Gidding library to a new site they are negotiating with the developer in exchange of planning permissions. The move will allow the council to cash in on the rising property prices.
The move by the council to close two of its libraries and relocate another will affect the employees and management of the libraries, and the library users and community. The libraries engage the services of full time, part time, and volunteers to operate the libraries. The library users will be affected by the implementation of the council’s directive, as they will have to find new locations in order to access the library services.
Fishbone Diagram
Cause Effect
Demographics Commercialization
Turnover Cutting services
Poor communication unsuitable ambience
Value proposition Reduced seats
People
Changing demographics, more children are being born overseas from 30% to 35%,
Employee turnover, the full time staff has declined by 5%.
Management
Lack of a distinct value proposition, the libraries are not offering consistent services across all its branches
Poor communication to the users of the library of the various services available at the library
Processes
The library has commercialized most of its services including lending out of DVDs, charging for internet access, and selling educational materials.
Cutting services in a bid to improve efficiency
Environment
The library does not provide the right ambience for different groups of people, currently the library is quiet, while the younger generation is looking for a noisy place to hang out. Possibly introducing break out areas may solve this problem
Reduced seats at the public areas as they put up more seats in the coffee shops
Corporate Social Responsibility
The council should consider not just the financial factors, but also the nonfinancial factors in evaluating the proposal to close two libraries and relocate the other. The move will greatly inconvenience members of the community, as they have to find new locations to access library services. Library services support community learning and thus generate positive externalities in the community. The council should before implementing the proposal explore other ways of solving the problems that have caused revenues from library services to decline.
