Introduction
The Best Western PLUS Chateau Granville Hotel is a five star hotel in Vancouver, British Columbia located just a few minutes’ drive from Canada Place. The location of the hotel makes it suitable for business travelers during their stay as majority of corporate location in the area are near The Best Western PLUS Chateau Granville Hotel, including St. Paul’s Hospital, Provincial and Federal Courts, and Vancouver Coastal Health. The hotel provides convenience for the busy business travelers, as it is located near the new Canada Line Rapid transit from the Vancouver international Airport. The hotel offers ample amenities in each of the spacious suites and rooms including a microwave, mini fridge, coffee maker, work desk, service, and much more. The suites in the hotel have private balconies that feature city, mountain, or ocean views. The hotel began renovations four years ago to reduce the hotel’s environmental footprint. The hotel was recently awarded a prestigious 4-Key Green rating for their commitment to the environment (Meiszner, 2013).
History of hotel
Best Western Plus Chateau Granville Hotel was founded in 1976 to offer accommodation, restaurant, meeting and conference, downtown hotel, restaurants, and suites. The hotel initially had less than 50 employees but the number has grown to 200. The hotel is privately owned, which has enabled it provide the highest quality service to growing number of patrons from around the world. The hotel is a member of a network of independent hotel operators affiliated to Best Western. This small and informal network of hotel operators eventually grew into modern Best Western chain of hotels founded by M.K. Guerin in 1946. The name “Best western” originated from the fact that most properties were originally in the U.S. west of the Mississippi River. In 2014, Best Western Plus Chateau Granville Hotel received an award for outstanding quality standards in its chain hotel.
Organization culture and structure
Organizations are established with the aim of meeting a need, for example, to provide services and goods. Structure of an organization can take various forms, which depend on the purpose, the complexity of its operations, size, its culture and the external environment. The services, products, or location also determines the best structure for the organization. Best Western Plus Chateau Granville Hotel is an associate of Best Western. The inn is a detached unit of its own right, which votes for a Board of directors and uses a staff to provide services to customers. The hotel has a CEO, who is the head of the staff, and a president, who heads the members of Board of Directors. Most organization structure of companies always depends on management system in operation and culture environment. Best Western Plus Chateau Granville Hotel also depends on these different types of structures so as to deliver to its customers.
The corporate culture of the hotel depends on values and belief system, which formally included the head of an organization coalition. Organizational culture refers to values, beliefs and attitudes that define a company, and as cultures elsewhere, organizational culture develops spontaneously. The hotel offers a high level of services and hospitality to its customers. The hotel has qualified staff that meets the needs of customers and enables the firm stay ahead of the competition. Best Western Plus Chateau Granville Hotel believes in quality service and it recently conducted extensive renovations in an effort to enhance the comfort and luxury of their spacious suites and rooms. The firm offers in-house, full-service restaurant that enchants customers with unrestrained menu of fresh, locally sourced dishes and signature drinks. They believe in delivering quality to patrons who seek relaxation after tiring sightseeing or meeting business associate. The general manager oversees all the operations of the hotel. The human resources department takes the responsibility of recruiting staff as well as performing appraisal and training of staff. The hotel recently received an award for its outstanding quality standards from Best Western.
Business model
Business model refers to roadmap that a company implements to generate revenue and make a profit from its operations. The model includes the functions and components of the business, as well as the revenue it generates and the expenditures incurred. The hotel offers best quality services to guests. Best Western Plus Chateau Granville Hotel divides its market into business travelers, corporate clients, and families. The hotel believes in high level of service and hospitality to attract and retain customers, as well as increase profitability. The hotel offers high quality amenities in each of the spacious suites and rooms. These include a microwave, mini fridge, big screen TVs, cable satellite, free high-speed wireless internet access, coffee maker, a work desk, room service, and much more. This downtown Vancouver hotel also offers conference and banquette facilities, business center, cocktail lounge, and a fitness center to its patrons.
The hotel also has an in-house, full-service restaurant, The Edge social Grill & Lounge that delights guests with an expansive menu of signature drinks and locally sourced dishes, which provides an ideal environment for relaxing after a busy day. The hotel also features a 5500 square feet of meeting space for corporate meetings and conducting important meetings. All the meeting rooms feature natural light and equipped with complimentary Wi-Fi and audiovisual options. The hotel’s meeting facilities can accommodate up to 200 participants
The location of the hotel at the center of Vancouver makes it accessible to Robson Street shopping area and the Canada Line Rapid transit from the Vancouver international Airport. The location of the hotel offers the best access to most of the corporate location in the area including St. Paul’s Hospital, Federal and Provincial Courts, and Vancouver Coastal Health.
The hotel recently went green with a multi-million dollar eco-friendly renovation and the owners are positive that their efforts to offer patrons a green and eco-friendly environment will pay off (Meiszner, 2013). The project aimed at reducing the hotel’s environmental footprint, which is in line with Vancouver’s goal of making the city become the greenest in the world by 2015. According to the hotel’s General Manager, Anastasios Theodoropoulos, after the 2010 Winter Olympics, they turned their focus to making Chateau Granville a strictly green hotel property (Meiszner, 2013). Part of the project involved upgrading of the hotel lighting to LED energy saving bulbs. Additionally, they installed electric car chargers in the parking lot for guest with electric cars. The hotel has also installed new washing machines that ensure efficient use of water and detergents, as this would help reduce waste and conserve the environment (Meiszner, 2013). This initiative will enable the hotel to earn more revenue because customers want to deal with eco-friendly hotels.
References:
Western Plus Chateau Granville Hotel (2014). Home Page. Retrieved from http://www.chateaugranville.com/default-en.html
Meiszner, P. (December 11, 2013).Downtown Vancouver hotel goes green with multi-million dollar eco-friendly renovation. Global News. Retrieved from http://globalnews.ca/news/1024617/downtown-vancouver-hotel-goes-green-with-multi-million-dollar-eco-friendly-renovation/
