In a restaurant like Bongo, individuals are employed to do different tasks. Each employee has responsibilities to do as spelled out in the job description. Employees might not have same goal and motivations. Employees use employ different skills and knowledge to complete their jobs. It is for this reason that each employee ought to be trained differently. Training programs should be tailor made for employees (Kazis and Miller 338). For example, in the case of Bongo restaurant, those working in the kitchen ought to be trained differently from waiters serving the food. The same case applies to the management and supervisors. It is not appropriate to train employees working in the kitchen with, for example, employees whose work is to serve customers because each one of them employ a different set of skills in their job. People working in the kitchen might need to be trained on how to prepare different kinds of food with the desired quality standards while waiters need to be trained on how to offer the best services to the customers. Management involves employing a different set of skills like motivation, sales fore case, menu engineering and management of budgets. All these are not related and therefore employees have to be subjected to different training. However, in certain circumstances, certain programs can apply across all employees. This is especially the case for programs such as change management. For example, in the case of Ramon, he was employed to work in the kitchen. He anticipated to rise through the ranks over time. His promotion was to be based on performance. Ramon’s performance was excellent. His reason for delayed promotion was lack of training. Even when the training later came, it was rushed and it was too late. The training was not even objective and Ramon had to leave when he found the management was intentionally delaying promotion and training because they were operating on a tight budget.
Works cited
Kazis, Richard and Miller Marc. Low-wage Workers in the New Economy. Washington: Urban Institute Press, 2001.
