Introduction
Costco Wholesale offers variety products from several producers. It allows customers to purchase products online to enhance convenience. The workers in the company are allowed to communicate through various online channels and meetings. On the other hand, CVS offers medical services and sells prescribed and unprescribed drugs.
Discussions
Costco Wholesale offers a variety of meetings for the employees. These meetings give them an opportunity to interact and exchange ideas. Young and new employees use the meetings to acquire the unwritten cooperate culture. This is essential for ensuring smooth interaction of staff from various departments in the organization. The firm also has a strong mentorship program that allows experienced staff to guide the fresh and inexperienced workers. The company allows internal and external replacement and filling of vacant positions. Employees with experience in the organization are promoted as per their performance. Moreover, internal training is offered to allow employees acquire competence in several areas of specialization. The training enhances career flexibility for staff (Costco Wholesale, 2016).
Industrial best practices require competence of employee and adherence to terms of after sales service. The company offers internal training of staff to ensure they offer an accurate and timely reply to customer issues. The online purchase flat form allows clients to place orders at any time. This enhances client’s convenience. Moreover, the company strives to offer after sales service the company delivers items to customers and allows them to return faulty purchases as per purchase return policy. The retail store updates clients on the regulation of various products stocked as per manufactures description (Costco Wholesale, 2016).
Cvs Health is quite strict on basic staff qualification at the point of recruitment. The company requires staff to have a diploma that suits quality delivery of service. This ensures minimal clients complain related to poor service. The strictness allows the organization to recruit staffs who meet the requirements provided by the law. This strict compliance has enabled the organization to acquire various certifications from several regulatory bodies. For example, this year the company received NCQA certification in utility management. The firms Employees are allowed to meet and share ideas in different meetings. Just like Costco Wholesale the meetings allow the employees acquire cooperate culture and cooperate effectively in their different role. Moreover, the firm offers internal training for staff and allows them to attend external training offered by professional bodies. Staffs who acquire additional competencies and training are allowed to apply and fill various vacancies in the organization. This allows staff growth and career development. This policy also motivates staff to work hard to build their career. To avoid instances of misinformation on human resource policy, the company has provided staff manuals to guide them on the standard code of conduct. Lastly, as per industrial best practices the firm allows customers who have misread prescription and taken an overdose to acquire overdose reversal drugs without necessarily getting a prescription for the same.
Conclusion
The two companies allow employees to get internal promotions to encourage them to upgrade their skills. They also share several characteristics on staff meetings and adherence to government regulations. Moreover, new workers use meetings to acquire co-operate culture. However, CVS is quite strict on ensuring new employees have specific qualifications at the time of recruitment. This strictness is associated with the sensitivity of the services and drugs sold by the company.
References
Costco Wholesale. (2016). Welcome to Costco Wholesale. Retrieved May 09, 2016, from
http://www.costco.com/
Cvshealth. (2016 Newsroom. Retrieved May 09, 2016, from
http://cvshealth.com/newsroom/press-releases#press-release
