6392 E. Cromwell Dr,
Dear Mr. Smith,
Let me begin by thanking you for being a loyal Netflix customer. Our aim always has been and always will be to bring you the best of entertainment that you choose to view. Your satisfaction is extremely important for us.
As we are growing and expanding, we are now offering more focused services which will allow us to serve you better. By creating separate avenues for our Streaming and DVD services, we will be able to offer you more, with just a few changes to your existing plans. Customers will now have more choices on how they want to view their favorite films and programs.
Plan A: Pay just $7.99 a month for unlimited streaming services. DVDs not included in this plan.
Plan B: Pay just $7.99 a month for unlimited DVDs one-out-at-a-time. Streaming is not included.
Plan C: Pay just $11.99 a month for unlimited DVDs two-out-at-a-time. Streaming is not included.
What’s in it for you? You are now free to choose the things you really want. You can change your plans as you like, when you like. For example, in May you may choose only Plan A; in June you may choose to combine Plan A and Plan B. You can change your plans at anytime during your membership with us. You pay for what you really are interested in. Nothing else is changing. We are here, just as ever, to serve you better.
We hope that you will welcome these changes and opt for the best entertainment choice in the business.
Sincerely,
Customer Relations Manager
