“To reword sentences while maintaining the original
meaning is effective paraphrasing.” - Simran Khurana
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Good leaders and top managers balance the need for structure by using resources that minimize or avoid conflict. These resources include: procedures, controls, plans, budgets and a hierarchy structure – collectively, each component minimizes personnel conflict.
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In order for the organization to obtain valid customer feedback regarding their level of satisfaction or lack of satisfaction, information systems MUST BE extended beyond the plant when applicable.
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A SWOT (strengths, weaknesses, opportunities, and threats) analysis provides basic information that brings clarity to a strategic plan. Therefore, an organization using SWOT will know where it needs to improve quality and increase customer satisfaction whether internally or externally.
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When moving from inspection to process control, one must keep in mind that inspection carries a diagnostic role using measurements. Consequently, when identifying continuous improvement factors and cause of defects, selected inspection activities should still be considered.
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When attempting to order online, I became discouraged with the difficult website features and decided to call. Being placed on hold for a long time very frustrating and inconvenience; however, I wanted to take advantage of the sales price. When finally able to express my online experience and inconvenience, I was impressed with how well they resolved the issue. Not only did they offer free shipping, but also a $5 credit toward my next purchase. My order was elevated to customer service, so when I go to the coffee shop, they take extra time to make Arabic-style coffee for me and don’t charge the difference from regular coffee. This positive “customer friendly” service makes me feel that my cultural preferences is valued.
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Indicators used to define great customer service include friendliness, respect for and time with customers, as well as facility appearance. Looking everywhere in the grocery store, but unable to find one item, I mentioned this to the clerk at checkout. She immediately called someone to get the item for me. Based on my experience, this grocery story is ranked as providing exceptional customer service – except for appearance making it difficult to find items.
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Businesses can become more competitive by examing their value chain and making necessary adjustments to improve end-products and services. The value chain consists of specific steps to create products and services. It can also be used to identify opportunities for improving quality compared to other vendors and suppliers. Thus, using their value chain, companies can meet customer demands
