Executive Summary
Executive Summary
The intended purpose of this program is to ensure that the health care facility is better positioned to improve matters associated with quality with an aim of increasing satisfaction among patients. One of the key challenges that the facility has experienced in recent years, relates to the delivery of the best quality of medical services to its clients. That created the need for the management to come up with a quality improvement initiative focused on maintaining that platform for quality improvement in service delivery. Poulin, Bain, and Balderose (2015) suggest the need for all health care facility to come up with alternative measures that would improve their capacity to offer the best quality of medical services. In this case, the implementation of the program focuses on creating that front that would help towards ensuring that the management is able to provide its clients with a guarantee on matters associated with quality of services.
The program also intends to create a platform allowing for better connection between the facility and the patients visiting the facility with an aim of promoting overall loyalty. One of the notable aspects of consideration for the facility relates to a disposed opinion on what to expect from patients visiting the facility. That comes about due to lack an overall connection between the facility and its patients as a way of promoting overall understanding. Bender, Williams, Su, and Hites (2016) argue that implementation of measures that promote quality improvement tend to promote better value systems for health facilities in trying to ensure that facilities understand the overall needs and expectations of their patients. In this case, the program would be well positioned to create that social connection with individual patients as a way of promoting success for the facility.
Target Population
The target population for this program is the patients admitted within the facility while suffering from a wide range of medical conditions or issues. The implementation of the program enhances the need for having to ensure that these patients receive the best possible care while in the facility. In addition, the program focuses on providing these patients with a platform allowing them to share their views or ideas on some of the issues that they consider as acting as a barrier to quality improvement. However, proper funding for the program would contribute to a shift in the target population to cover out-patient patients within the facility. That would mean that all patients would have an opportunity of having to offer their views on the area of quality improvement within the facility as a way of improving satisfaction.
Benefits of the Program
The first benefit associated with the program is that it will help in promoting positive health outcomes for patients within the facility. In cases where patients receive medical services from a given facility, the key expectation from both the health provider and the patient is to ensure that the outcomes achieve intended goals. This means that implementation of this particular program would act as a guarantee that the facility would be in a better position to promote positive health outcomes at all times. Secondly, the application of this program would also be beneficial to the facility, as it would help in promoting that element of loyalty among patients. Loyalty comes about from the idea that a specific facility has the capacity of offering the best quality of medical services that would serve an intended goal or objective (McLees, Nawaz, Thomas, & Young, 2015). In this case, the intended goal is to ensure that patients remain satisfied with the quality of medical services offered within the facility, thus, allowing them to engage the facility in future.
Thirdly, the program would also be beneficial as it would create a platform allowing patients to highlight specific areas in service delivery that do not match their intended outcomes. The main area of consideration in any quality improvement initiative is to determine whether the initiative has been able to create better outcomes in matters associated with quality improvement (Markova, Dillon, Morris, Zakaria, & Zuliani, 2014). That would only come about from in situations where the initiatives have achieved their intended goals, which is to ensure that the quality of services offered is higher than overall expectations from individual patients. In this case, the program intends to create specific avenues where individual patients present their views on quality improvement for the programs involved. That would help in guaranteeing success achievement with regard to matters associated with improved quality outcomes for the patients involved.
Budget Justification
The first key component of the program that must be included within the budgetary allocations is stakeholder engagement through consultative meetings, which is estimated at a cost of approximately $20,000. Stakeholder engagement will help in providing knowledge on some of the key expectations from all stakeholders in the facility including employees on matters associated with quality improvement. The cost highlighted above would cover the venues and other key aspects associated with the consultative meetings held as part of stakeholder engagement. Secondly, the budget would also include approximately $5,000 for purposes of training and development for all staff to support the change towards the achievement of success. In any quality improvement initiative, one of the key elements that define success achieved is the level of training offered to staff members on how they would be in a position to improve on quality aspects.
Program Evaluation
The program will be evaluated on two major fronts, which would help in determining whether the program has achieved its intended goals and objectives in trying to improve quality outcomes. Firstly, the program will be evaluated based on the responses presented by patients visiting the facility to determine their satisfaction levels on the services offered. The management will come up with a specific program targeted at ensuring that patients admitted within the facility present their views on the services offered. The management will provide these patients with a questionnaire that consists of several questions that each patient will respond. The responses will help in the evaluation of the effectiveness of the program in the achievement of the intended goals and objectives associated with quality improvement. The questionnaires will include questions associated with whether the patients believe that the quality of services offered within the facility would improve further. That means that a patient would be mandated with presenting his or her views on whether he or she believes that specific areas of quality improvement would be achieved in the event that the administration embarks on more changes.
The second evaluation front will involve direct management observations, which would allow the management to make observations with an aim of establishing whether the facility has shifted in its front towards quality improvement. The administration will create a specific department within the facility mandated with the underlying task of having to evaluate the performance of the facility based on the mission and vision. That means that the department must come up with a specific trail highlighting the progress that the facility has achieved in terms of quality improvement. In addition, the department will also focus on highlighting areas that would require more improvements in ensuring that the facility offers the expected quality of services.
References
Bender, M., Williams, M., Su, W., & Hites, L. (2016). Clinical nurse leader integrated care delivery to improve care quality: Factors influencing perceived success. Journal of Nursing Scholarship, 48(4), 414-422.
Markova, T., Dillon, L., Morris, P., Zakaria, K., & Zuliani, G. (2014). Outcomes of an institutional quality and safety residency program initiative. Performance Improvement, 53(10), 13-21.
McLees, A. W., Nawaz, S., Thomas, C., & Young, A. (2015). Defining and assessing quality improvement outcomes: A framework for public health. American journal of public health, 105(S2), S167-S173.
Poulin, T. J., Bain, K. T., & Balderose, B. K. (2015). Quality improvement initiatives focused on enhancing customer service in the outpatient pharmacy. American Journal of Health-System Pharmacy, 72(S2), S79-S82.
