The systems models that are set up in the health care vary. There are four systems models that can be used in a healthcare setting. The first model would be a three-core process model. The second model is BNQP Healthcare criteria for performance excellence model. The third model is systems model or organized accidents. The fourth model is sociological framework model. The four models can be used to help in a hospital emergency such as the one below. I will pick one of the four that I think will be helpful when dealing with a situation that requires emergency room assistance.
When you go to the hospital for an emergency it sometimes can be a long process and you must be patient. The situation that I am talking about is when I had to go to the hospital because I had severe stomach pain. Once all the information has been taken by the nurse you then must wait for a doctor to see you. Before you even have a doctor see you an IV is put in your arm as a general procedure in the event you need fluids. To find out what was wrong with my stomach blood work needed to be done. The nurse that was taking my blood could not find my vein and proceeded to continue to stick me with the needle which was very painful. I had to tell her she needed to try my other arm which she should know to do instead of continuing to stick me in the same arm.
There should be a procedure or a limit of how many times a nurse can search for a vein to put in an IV in a patient arm. If they cannot find the vein the second time they should check the other arm to find a vein. That is the bad experience that I had in the hospital because anytime I go to a hospital there is a problem with my veins. So, I immediately tell then I have problem veins and I limit them to how many times they are going to search for a vein to get blood. I did not report the nurse because she was only trying to help me but she needed to be a little more considerate of the patient and how much force she was using in my arm. Because when I left the hospital I had a black and blue mark which I should not have if the job was done properly.
What needs to be introduced in the hospital is the Baldrige Excellence Builder Program. The Baldrige Excellence Builder Program looks at areas in the Healthcare Industry to see what needs to be improved. The Health care that is given to patients is examined with the program according to certain criteria of performance. The areas that the Baldrige Builder Excellence Program covers is” Management, Patient care, Operation procedures, Strategy, and Employee performance (2013)”. An example of where this program needs to be instituted would be in the hospital that I visited and had the bad experience with the nurse. I believe the program needs to be introduced in the hospital to make sure the nurses are taking care of the patients with care and consideration. The quality of care that a patient receives should be monitored to make sure the nurse does what they should.
The Baldrige National Quality Program is a program designed to show evidence of the performance of an industry. In this case, we are talking about the Healthcare industry.” The Malcom Baldrige National Quality Award is given to six industry areas such as health care, manufacturing, service, education, non-profit and small business. The Malcom Baldrige National Quality Award is the highest honor that can be given to an industry. The award is given to an industry that performs service in a manner with integrity and excellence. To get ready for this award there is The Baldrige Excellence Builder tool. The Baldrige builder tool is what I chose for the hospital to invest their time into to help the hospital focus on taking care of their patients with a spirit of excellence on their mind. Winning the award would raise the morale in the hospital and focus the employees on taking better care of the patients” (2015).
I did not choose the three-core process model but it would also be helpful in making the professional changes that would be necessary in a hospital. The systems model of organized accidents is another model that would help sort out the problems that I encountered in the hospital as well. The sociological framework model could help in some way to help the nurses to have more compassion for the patients that they treat. All the models have a place in healthcare that can help patients and can help the professionals that treat the patients. The model I picked was to reward people for their performance by striving to get an award that will show the kind of compassion and integrity that each person has. We all should strive to help people in whatever way me can based on the gifts we are blessed with.
References
(2015) “The Baldrige National Quality Program”, Core Values Partners, Retrieved from: http://www.corevaluespartners.com/why-baldrige/challenging-your-focus.
(2013) “About the Baldrige Excellence Framework (Health Care)” National Institute of Standards and Technology, Retrieved from: http://www.nist.gov.
