Problem Statement
The use of mobile phones during the time of work has affected the attention of supermarket attendants. Ideally, the prevailing state of social media and interactions enabled by mobile devices can distract these employees from relaying competitive services to clients (Charoensukmongkol, 2015). For the last one week, clients complained that they were not satisfied by the way attendants handled them when making inquiries. Furthermore, the CCTV cameras show that most of the attendants serving in the Nakumatt branch have been using their phones often and paying little attention to the clients during shopping. In this respect, it would be prudent to revise the regulation of using mobile devices at work.
Overview of Alternatives
Primarily, the issues regarding mobile phones can be solved by restricting all the attendants from carrying mobile phones at work. This reform may improve the attention of the staff to other chores within the supermarket. Otherwise, regulations can be implemented to prevent clients from using mobile devices often. Any cases of regular use of mobile phone can be fined by making deductions from their salary (Farber, 2013). Another approach would be to jam the network of mobile devices within the premise in order to alter internet connections.
Criteria
The most suited tactic would be to ask the staff to avoid carrying mobile devices within the Nakumatt supermarket of this affected branch. All staff willing to use their mobile devices can have minimum time with them outside the premise whenever necessary. Records of frequent usage can be kept in order to identify any misuse of the approach.
Methods
This problem should be presented to the manager in order to arouse the need for change in this section of customer satisfaction. Once the approach has been checked and verified, the manager can release the requirement to the staff by announcing or providing written updates. Any comments and suggestions from the staff can then be collected in order to address any upcoming issues at an individual level. Eventually, the regulation can be implemented and made functional within the supermarket management regulations.
References
Charoensukmongkol, P. (2015). Social Media Use and Job Performance:. International Journal of Cyber Behavior, Psychology and Learning, 5(2), 59-74.
Farber, H. S. (2013). Job Loss. Job Loss, Family Change, and Declines in Health Lifecycle Events and Their Consequences, 11-33.
