Dear Mr. Lia,
Thank you for your email alerting us about your frustrating experience at our restaurant. As the manager of Harvest Grill, I would like to sincerely apologize for the misunderstanding you had with our staff, which is indeed inexcusable. Our restaurant prides itself with always providing good quality service and we strive to offer utmost customer satisfaction all the time.
I personally made an investigation into your case as soon as I received your email. I looked into the fine print of your Groupon voucher dated February 14 and found out that the voucher will expire 90 days after. This means that your voucher has not yet expired at the time you used it, which was last May 14. For some reason, our server inadvertently made the unforgivable mistake of saying that the voucher is no longer valid. The server should have honored your voucher and applied to your food bill since the voucher cannot be applied to drinks, as specified in the Groupon fine print. It is unfortunate that our staff handled your case in a way that does not reflect the standards we observe at our restaurant.
We, at Harvest Grill value every guest and that includes you. To make amends for your unsatisfying experience at our restaurant, I am extending to you an invitation for a free dinner for two. I look forward to seeing you again at our place and we promise to give you the service that you truly deserve.
Again, kindly please accept our deepest apologies for the inconvenience we have caused you. I look forward to having you back at Harvest Grill.
Sincerely,
__________
