Every business venture aims at achieving its business objectives. This is vital in the business’s survival and prosperity in its business environment. When a business seems not to be performing as much as it may have intended, there is need for the business to evaluate its processes to determine where the problem is. In view of this, Kahuna Cleaning Supply has realized that it is not performing as much as it would want to. This paper seeks to develop a fact-finding plan for Kahuna Cleaning Supply (Whitten & Bentley).
Fact-finding plan
In order to determine and analyze why Kahuna Cleaning Supply has not been performing better than it is, an investigation will be done on the employees and customers. Interviews will be conducted on specific employees, and questionnaires administered on customers.
Here are some of the questionnaires set in relation to each department that would help in obtaining necessary information.
Individuals to be interviewed
An interview will be carried on the heads of the sales department, finance department and operations department. The following is a list of objectives and a list of questions for each individual.
- Sales department
List of objectives
List of questions
- Do you have any marketing programs on your products?
- If yes, which ones and how do you do the marketing?
- What about the location of the business? Are there enough potential customers?
- What challenges does the sales department face?
- How would you describe the relationship between the sales department and other departments in the company?
- How would you describe your relationship with management?
- What customer feedback mechanisms are in place?
- How is the customer feedback received and shared within the company?
- Any specific concerns raised by customers?
- What issues would you like to be addressed in the company?
- Finance department
List of objectives
List of questions
- How would you describe your involvement with the sales department?
- What is the customer’s experience in accessing financial services in your company?
- Any suggestions on how the payment system could be improved?
- What are the challenges faced by your office and how could they be improved?
- How would you describe the relationship between the finance department and other departments in your company?
- What would you like to be improved in your company?
- Operations department
List of objectives
List of questions
- How would you describe the services offered by your department to customers?
- What is the customers’ feedback on the services offered by your department?
- Any suggestions on how the operations could be improved in your department?
- What are the challenges faced by your department and how could they be improved?
- How would you describe the relationship between the operations department and other departments in your company?
- What would you like to be improved in your company?
Customer questionnaire
The sampling method to be used on the customers will be simple random sampling. This method was chosen because of its simplicity and effectiveness in collecting data from the population under study. Here are some of the questions.
- Have you ever heard of Kahuna Cleaning Supply? If yes, go to question 2, if no go to question 3.
- How did you know about Kahuna Cleaning Supply?
- What services do you use for cleaning?
- Who provides you with your cleaning services?
- Do you feel like you get value for your money for the services procured?
- How would you rate Kahuna services? (In a scale of, 1-10).
- What would you be looking for in a cleaning services provider?
The data collected from the interviews and the questionnaires will be analyzed and a report filed. The analysis will also include a comprehensive list of recommendations that are likely to improve the company’s performance. This report shall be shared with management who shall then make a decision on how to implement the recommendations raised.
Works sited
Whitten, Jeffrey, and Lonnie Bentley. Systems Analysis and Design Methods. McGraw-Hill Education
