Performance in the logistic companies has changed over time as the companies are merging to increase their competitive nature and market share. The metrics and strategies that are employed need to be reviewed as the increase in the capacity of the services that are offered requires close attention. The management has to seek new means of measuring the organization performance that are focused in the processes that are involved in operations. The metrics of the company are not supposed to be shared with all customers as they have different interests of the firms operation.
The company has to provide information to the affected customers that are in need of the same information instead of putting it open to everybody.
In the operation, the management has to develop a new process and means of measuring the improved and revised performance. It depends with the level of operation as the companies offering different services and location in logistic industry merges to make a giant company. This calls for management to design other indicators for measuring the key performances. The first consideration that the management has to put in place is to ensure there is a clear aspiration. This is extended to find proper measuring indicator for measuring it and how it assists in the improvement with the performance of the company.
Customers are supposed to get only information that concerns his or her services process and it progress. Different levels of metrics have different information concerning the logistics. Therefore, the dissemination of information and sharing with the customers at all levels of logistics is not necessary. Management has a role to seek out the level and the metrics that are supposed to share with the customers while others are directed to the specifics customers.
