Introduction
The modern day business environment requires that people and organizations become more diversified in their quest to remain competitive in the market and globally at large. It will involve acceptance and acknowledgment of the differences that employees have regarding any characteristics. Age can be considered diversity, so is culture, race, disability, as well as gender. The 21st century has seen the global interaction between people from all cultures of the world in search of fortune in both globally and locally. People have mixed in different styles, and everyone has the different culture, but is employed in the similar job environment. For this reason, it is critical for the company to organize itself in ways that embrace the diversity and makes the population feeling part of the organization while also attracting skills from the diverse cultures.
Need for diversity
It is important for the organization to incorporate the elements of diversity to create a workforce that is content in their dealings are utterly committed to the course of the company and are using their diverse skills to help meet the organization goals. It is important for every industry player to acknowledge that embracing diversity is essential for companies of today due to a plethora of skills that cut across cultures (Harvey & Allard, 2012). Most important to note is the creative nature of the talents that the companies should take advantage to exploit through rational frameworks that make it easy to create the pool of skills with required levels of diversity hence become competitive. In this view, it is important for the organization to create the diverse recognition of cultures within the workplace which will help promote the desired behavioral mannerisms for the organization. Diversity provides the potential to yield greater returns for the organizations thus the company should acknowledge that the world is changing fast and so is the marketplace.
Diversity
The call to eliminate the disparities that exist in the healthcare created the room to embrace diversity and become competent through diverse cultures that attempt to create the understanding of the workforce to become the most competent in the industry and serve every client satisfactorily. It is important to note that diversity is essential for every health care organization due to the diverse nature of clients that the healthcare sector handles on a daily basis. The focus of the leadership and management is often to increase the organizational inclusivity to accommodate every culture and language without any element of discrimination (Harvey & Allard, 2012).
Importance of diversity to Advocate Health Care
There is a wide range of benefits that were embracing diversity within the health care organization brings to the stakeholders and the community at large. The following are the important gains of healthcare when it embraces cultural competence within its environs;
Promotes Inclusive- the acknowledgement of cultural diversity within the organization has enhanced inclusive within the health care. By creating the culture of understanding, the company has been able to adopt people from different cultures as well as increase the community participation in the health matters.
It decreases the workplace barriers- cultural values and diversity can be considered an obstacle to progress if it is not embraced by the organization. Therefore, any organization that embraces the diverse cultures finds it easy to eliminate the barriers as it will improve understanding between the patient and the staff thus making each appreciate the divergent beliefs that another holds. The appreciation of the diversity is essential in the provision of health care and barrier elimination (Harvey & Allard, 2012). The organization has been able to eliminate the barriers that result from diversity by incorporate all the gender, people across the age groups into the system thus creates the culture of understanding between the workforce.
Improve performance- the acknowledgment of the diversity has created better understanding thus improving the flow of work and the communication between the employees. It is important to highlight the barriers to communication as a result of diversity that the Advocate Health Care had encountered in the past (Harvey & Allard, 2012). There is greater understanding between the patient and the health care providers thus improving their performances.
Accessibility to diversity materials
Accessing diversity materials within the website has been incorporated in a mild form as it is critical to the general view of the diversity. The website has incorporated numerous aspects of diversity in the interface that addresses the disparities within the organization. In the view of the diversity, the health care has created links to diverse services targeting people of diverse orientation within the setup of the organization in the form of the patients.
Primary dimensions
The company has incorporated health services to different age groups that range from adults to children. Moreover, it has created the prism of diverse orientation by offering the gender sensitive services to the patients with certain services targeting the women patients in the form of a mammogram and other general women services. The services also target children thus creating a pool of services that are diverse in nature and capture a range of diversities (Advocate, 2016). The critical element of the services is the considerations of the age groups. The website has numerous links to the age-related health service. The issues addressed on the website of the company makes it easy for the varied groups to understand their incorporation into the culture. It is critical for the company to devise the service delivery models in the manner done by acknowledging the patients regarding diverse orientations of age, sex, and gender.
Secondary dimensions
The health care has numerous secondary diversities inculcated into the website. The links to the numerous locations where the services can be accessed add to the large list of diversities addressed by the website. The company has provided a link to the location all over the US where patients can get their services without having to travel longer distances for attendance. The patients can be attended to at the closest location thus save time and money. The diversities range from outpatient locations to hospitals settings within the region. There is also a link to educational information that is another form of diversity (Advocate, 2016). It is critical to understand that disparities in the educational qualification make it difficult to discharge services. The link provides an array of educational opportunities that the health organization offers.
Usefulness of the diversity information
Potential employees
The information helps prepare the potential employees for the diverse expectation of the corporate environment that requires one to embrace diversity within them as well as embrace acceptance of other people’s views and beliefs to enhance the workplace relationship for quality services.
Potential customers
The customers get the sense of belonging and care for the diversity information provided on the website. They can quickly feel the culture of understanding as enshrined in the website information (Advocate, 2016). Women feel acknowledged, the adults as well as children feel the sense of appreciation and need to address their problems in isolation.
Potential suppliers
The suppliers find the information useful in defining the cultural diversity of the hospital and the need to incorporate the diversity on the supplies (Harvey & Allard, 2012). They thus find it easy to determine the diversity of the materials and equipment they supply to the company.
Relationship to values
Enhanced respect- the organization benefits from mutual respect between the employees of diverse beliefs and cultural orientation as well as enhanced understanding between the patients and the hospital. The understanding is critical in the service delivery as it determines the quality of the services the patients receive.
Conclusion
Advocate Health Care is an institution that has inculcated the culture of diversity into its system and offers a plethora of diverse services to their customers in the form of secondary and primary diversities. All the forms of diversities are addressed on their website via links that lead to the parent information. Embracing diversity will prove the healthcare’s abilities to handle patients with distinct and diverse cultures. The exhibition of difference among patients implies that they are occupied with all manner of behavior and beliefs that might affect the flow of services from the staff. Therefore, it is important for the organization to train employees around these focus areas so that their attitude towards the patient and people who do not hold their cultural orientation. It is important to create the element of cultural understanding that enables the employee to provide the value of diversity within the organization that will create the necessary environment for ethical interaction.
References
Harvey, C. P., & Allard, M. J. (2012). Understanding and Managing Diversity. Retrieved March 27, 2016. Saddle River, New Jersey: Pearson
Advocate, A. (2016). Advocate Health Care Services and Programs. Retrieved March 27, 2016, from http://www.advocatehealth.com/advocatemedicalservices. Health Services
