1330 S.W. 31st Avenue
Miami, FL, 33144
Kathleen Tate
Marketing Manager
Solar Energy Society
182 Jacaranda Avenue
Miami, FL, 13212
Dear Mrs. Tate
I have received your letter dated June of 10 with a lot of regret since our company aims at providing the highest quality service to our clients in good time. I would like to reassure you that the problems will be solved immediately and your company will receive the shipment in good time.
The errors occurred because Sanders Printing Company had in its employ a very careless supervisor who has since been sacked. I will personally supervise the re-printing of your order and careful attention will be paid to the PDF files that you sent us. The final product will be thoroughly proofread and counterchecked against the PDF files that you sent us. This will be done in a weeks’ time and you will receive the correct shipment on the 20th of this month. I would like to reassure you that the errors will not occur again as Sanders Printing Company is committed to providing high quality service to our customers.
Sanders Printing Company values doing business with your company and holds your company in high esteem. You will find attached to this letter a 10% discount voucher that your company can attach to the next order you make and Sanders Printing Company will give you a 10% discount as a show of appreciation for your continued business relationship with us.
I am sure that this time round Solar Energy Society will receive the correct order in within the requested period of time, in case of any other questions, comments or future orders, I can be reached on this email address or you can contact me directly on my cell phone using this number 785-421-893.
Paul Sanders
Director of Sales
Enclosures: 10% Discount Voucher
