Question for Review of Organizational Behavior
Question for Review of Organizational Behavior
Introduction
Organization behavior has become a crucial aspect that determines the morale, motivation, and performance of the workforce. In this paper, we define some of the essential terms used to describe the organization behavior. They include mood, emotion, emotional intelligence and emotional labor. Also, the paper analyzes why emotional labor manifests highly in the healthcare and education professions as well as its resulting implications on the workforce.
Body
Moods can be described as less intense emotional episodes that can be expressed as a mental or an emotional state but are not directed to anything in particular. In a workplace, moods are essential indicators of a positive or negative work environment.
Emotions
Emotions are episodes of psychological and physiological experienced mainly toward a person or an event the results to a position of readiness (Nelson & Campbell, 2015, p. 104). Emotions responses are influenced by various factors including fear, joy, sadness, love, and surprise. In an organization set-up, the expression of emotions influences the attitude and behavior of the employees and impact the way they interact with each other and their employer.
Emotional Intelligence
Emotional intelligence entails the ability to recognize and express emotions, incorporate the emotion in the thought, understand emotions, and regulate emotions in one’s mind and others (Nelson & Campbell, 2015, p. 110). It is a factor determines the intelligence and technical skills of the workforce.
Emotional Labor
Emotional labor entails the planning, efforts, and control required to express the preferred emotions in various interpersonal interactions. Emotional labor is particularly manifested in jobs where regular and progressive prolonged interaction with clients exists and where a variety of emotions have to be expressed.
Explain why emotional labor tends to be higher in certain professions such as healthcare, and education and what the implications are for the workforce in these industry sectors?
Emotional labor characterizes some of the key aspects in the healthcare and education professions. In particular, such professions encompass face-to-face contact between the staffs and the clients. Also, staff has to express specific emotions and attitudes in its work environment that tend to differ with the expression of real feelings. For instance, nurses have to express deep commitments, support and sympathize with the patients emotionally. The manifestation of such stereotypes makes physicians be regarded as emotional jugglers (Bolton, 2001, p. 97).
Emotional labor has major implications on the education and teaching workforce. Notably, nurses and teachers have to control their emotional expression in cases where mismatch exists between their career standards and the workforce expectations. Often, this tends to hinder their duties and becomes a prominent trigger of stress. Emotional labor may affect the employees’ health. Also, it may affect their performance and lead to high withdrawal intentions.
References
Bolton, S. (2001). Changing faces: Nurses as emotional jugglers. Sociology of Health and Illness, 23(1), 85–100.
Nelson, D. L & Campbell, Q. J 2015, ORGB Organizational Behaviour 4th Student Edition, Cengage Learning, Unites States of America.
