ISO 9000 is a sequence or series of standards, which is developed and published by the ISO (International Organization for Standardization), that assures and maintains an effective quality standard for service and manufacturing industries. ISO 9000 deals with quality management standards and systems, which an organisation needs to fulfil. It is the most commonly used management tool worldwide, more than one million organisations today uses this. But, at the same time, it has many criticisms behind, as useless and wasteful (ISO 9000 - Quality management, n.d.).
Importance of employees to stay in compliance with ISO standards as they perform specific tasks
It is critical for the employees to maintain these standards while working as it focuses on the standards and quality of the products and achieving those standards is a must. The four dimensions of the standards are conformity, quality, information and variety-reduction.
- Conformity:
It is crucial for developing networking industries which is having interoperability between multi users and relation between hardware and software (ISO 9000 Compliance, n.d.)
- Quality:
It is important as it limits the risk of inferior goods and services and encourages on the quality assurance and safety standards. This reflects the increase in loyalty and confidence of the consumers.
- Information:
It improves the product knowledge and compatibility between the products and it varieties. It also tells about the product description standards.
- Variety Reduction: It removes the unwanted inconsistencies and variability in product design. (The Benefits of Standards for National Economies, 2011)
Handling a ‘MANAGER’ who refuses to go by standards:
A manager is the main person who motivates the other employees to live to the target, but it comes to the manager himself, it becomes tough to manage. In that case proper training and development programs should be arranged, this will guide the manager to focus on the quality and standards of the products, for this proper motivation tactics are also in demand (The Benefits of Standards for National Economies, 2011).
Reference:
ISO 9000 - Quality management. (n.d.) Retrieved from http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm
The Benefits of Standards for National Economies (2011). Retrieved from http://www.worldstandardscooperation.org/newsletters/003/newsletter03.html
ISO 9000 Compliance (n.d.). Retrieved from http://www.metricstream.com/solution_briefs/Sol_ISO9000.htm
