[HB105]
[Submission Date]
Introduction
This paper primarily focuses on analyzing MGM Resorts International, one of the most successful companies in the hospitality industry. The company is renowned for the provision of hospitality services such as gaming, entertainment, etc. It is based in Las Vegas, Nevada, and is also present in a number of regions in the United States of America (Ken).
MGM Resorts International - Leadership
The company’s leadership is dedicated to ensure satisfaction and contentment to both its internal and external customers. The company has employed various unique ways to make sure that the stakeholders are effectively served. For instance, the leadership of the company gives great emphasis to promote teamwork among the employees. The workforce is encouraged to share ideas openly. It also supports consensus as an efficient way of making decisions. Also, the company allows all its employees to voice their opinions and suggestions thus fostering harmony and efficiency in the company.
Additionally, MGM Resorts international leadership is centralized to all the units of the company. It endeavors to make efficient attempts in allowing all units to play a major role in determining the future of the organization. Every unit gives the opportunity to exchange ideas and opinions for planning the company’s future. For the same reason, it is evident that the company is able to introduce and implement innovative measures for the improvement of its products and services. Such a strategic leadership has facilitated the enhancement of competitiveness in the market.
Finally, the management of the organization is absolutely focused on ensuring growth and development of its teams. Training is a great strategy that has been used by the leadership to foster employee development. Besides, the leadership of the company has demonstrated extreme commitment to ensure that all employees remain involved in the company’s activities by inspiring them to improve their services. The leadership also makes sure to motivate and empower its employees by offering a healthy and positive working environment. It is worth noting that all the mentioned factors play a great role in presenting the company’s leadership is way better than the other companies in the hospitality industry.
MGM Resorts International Care to Internal Customers
MGM Resorts International strongly believes that its internal customers are a great asset for the company’s success. For that reason, the company is remarkably dedicated to guarantee the motivation and satisfaction of the internal customers. To begin with, the company pays attractive salaries and benefits to its employees, thereby encouraging them to work hard to make the company triumphant. Therefore, the employees render services to generate the desired outcomes and productivity knowing that their effort in the company’s success is properly compensated.
Furthermore, the company utilizes training as a tool to promote the service delivery. It is worth noting that the company trains its employees on a continuous basis so that the employees may acquire contemporary knowledge and skills to offer quality services. Training motivates and stimulates employees as an important part of their career growth and development. Training helps them to strengthen and improve their professional knowledge and skills.
Finally, the company persuades proper communication among the employees. They are also offered various opportunities to voice their thoughts, beliefs, and opinions for improving the services. Thus, the prospect of taking part in the decision-making of the company is an exceptional right enjoyed by the company’s employees. The recognition and reverence given to them by the company’s management, thus enable them to work hard and add to the success of the company.
MGM Resorts International’s Service to External Customers
MGM Resorts International is cognizant to offer services beyond recognition to its employees. The company has dedicated itself to offer the best to its customers. In fact, customer service is the most significant feature to enhance the company’s operational success. One way to achieve this zenith is to receive feedback from its external customers. The incorporation of several lines of communication, including U.S Mail, telephone, and emails makes it a simple process to remain connected with the external customers and cater to any issues. Therefore, external customers are encouraged to offer their feedback and experiences – whether positive or negative – concerning the services. The acquired information is then used for evaluating the strengths and weaknesses and promotion of deliverance of better services.
Moreover, MGM is also widely acknowledged as the provider of high-quality and exceptional entertainment and luxury facilities to all its customers. The dynamic products and services are excessively appreciated as they address the changing needs of the external customers. The company constantly determines the changes in the preferences of its customer and makes profound efforts to respond immediately. The improvement of products and services is ensured to match with the demands of the ever-changing world.
Proper communication is an important tool employed by MGM. The user-friendly website allows its customers to make request for any required service(s). In addition, it offers valuable information regarding its products and services to the Internet users. It can be said that the technological advancement has aided the company work for the enhancement of its products and services and their quality. For instance, customers have the advantage of buying products through online means and inquire about any service. To put it more simply, customers do not need to visit MGM to make an order for their services; they can simply go online and get the desired products and services with few clicks (Burrow 198).
How to apply the knowledge from the book?
This book has provided me adequate information to enhance efficiency in the workplace to achieve success. I have understood the significance of the need to offer quality services to the customers. Customers are the most important asset of any business. Thus, their needs must be promptly met and handled. They require proper treatment in all areas of the business to ensure attain satisfaction. The ever-changing needs of customers must be realized and comprehended to make alternate changes in service deliverance. Besides, I have learned the need to foster social welfare of the employees in the workplace. The role of the employees in enhancing productivity in an organization is critical. The study has impelled me to address the needs of the employees as a leader of an organization. Also, it has encouraged me to provide a positive working environment at the place of work. By providing initiatives, employees can be constantly motivated.
Service Management
I believe that service management originates from supply chain management and refers to the connection that exists between sales of the company and its customers. The purpose of service management is to promote service in the supply chain management. It calls for bulky inventories and tighter integration with the field operations. Besides, it looks for the best methods to minimize the inconsistency and uncertainty in demand. It is done through enhancing the smooth flow of products and providing more information. Through service management, a company can realize several benefits (Davidow 233). First, service management plays a great role in promoting the quality service to the customers. It is done by controlling the number of products to fit the required demands. Also, service management leads to reduced service costs since it integrates the service to the customers with the products supply chain. Therefore, it needs to be mentioned that such type of management focuses on promoting efficiency; leading to lower costs of organizational operations.
Works Cited
Burrow, James L., and Brad Kleindl. Business Management. Mason, US: Cengage Learning, 2012. Print.
Davidow, William H. Service Management. Boston, MA: Harvard Business School, 1991. Print.
Ken, Ritter. "US Casino Company, British firm plan projects in four UK cities". Associated Press Newswires. 19 April, 2004.
