Process Cycle Efficiency (PCE) is a criterion, which can describe the actual effectiveness of almost every process. PCE equals the proportion of Value-Add Time and Total Lead Time (end-to-end time). This metrics is versatile in evaluating processes either on their own or in comparison to other processes (George, 2013).
When talking about PCE, skiing and boarding are observed to be one of the least successful fields. This happens much because of first time participants, whose Value-Add Time seems to be extremely low. In fact, there are some key strategies to implement in order to make skiing and boarding more efficient (Hession, 2015).
Information. It seems to be obvious, that the more people know about the place the more comfortable they feel. An acquaintance with a friendly experienced guide is a guarantee to add more hours to first participants’ Value-Add Time.
First attendance. Visitors, which have never been to such a place before, usually spend a lot of time struggling to understand how to act. A proper system of signs and signals can help people orient when they arrive at a resort even for the first time.
The end of the lesson/day. Visitors still enjoy the time they spent even after they left the resort in case the end of their vacation was bright and pleasant. Instructors should not shut their lessons because of a strict timetable and the personnel should not be angry because it is the time to close up. If people are joyful and motivated to come back (maybe, by some small gifts), their Value-Add Time will definitely grow.
Overall, skiing and boarding are the fields, which can have the highest PCE in the case of the growing level of Value-Add Time. Therefore, skiing and boarding resorts ought to implement innovative strategies to make their visitors (especially first-time participants) to feel excited even after their vacation is over.
References
George, M. (2013). The lean six sigma guide to doing more with less. Hoboken, N.J.: Wiley.
Hession, J. (2015). The Power of Process Improvement. Correlating the the Conversion Cookbook with Process Cycle Efficiency. NSAA Journal, Spring 2015, 25-30.
