Introduction
The United HealthCare Corporation traces its roots to the emergence and development of Health Maintenance Organization (HMO). United HealthCare Corporation is a reputable national leader in the management of healthcare services in United States of America (Kongstvedt, 2001). The organisation is currently serving over three million individuals through Local Based Health Maintenance Organisations. The institution also serves over 20 million people in all America states through other managed-care speciality services including Employees Assistance Services, Preferred Physician Organisations, Workers Casualties and Compensation Services, Substance Abuse Services, Managed Mental Care Services and Pharmaceutical Cost Services. The current success of United HealthCare Corporation is the attribution of various factors including its outstanding leadership and management strategies. The knowledge on the organisation leaders and management strategies will therefore be essential in unearthing the current trend in the United HealthCare Corporation growth and development. The case study explores how the United Healthcare intends to address the health care needs of citizens in the next decade.
Network Growth
The United HealthCare Corporation has instituted effective and reliable networks with other local and international organisations. The organization’s leadership have knowledge of the impact of reliable networks to the organization’s growth and expansion. Consequently, the institution’s leadership has embarked on strengthening their relationship with government institutions, nongovernmental organizations and private partners. Through this strategy, the organisation is working closely with all American States government and other territorial government. The core aim of engaging in intensive consultation with all levels of government is to ensure that the organisation gets the required resources and support to executes their plans and meet its long terms goals and objectives.
The United HealthCare Corporation is also engaging in intensive consultation and engagement with other international governments to attract support and build its popularity in other countries. Currently, the effective interaction and networking with other global government has enabled the United HealthCare Corporation to penetrate in other global markets such as the Middle East countries. United HealthCare Corporation has a close relationship with private sectors and nongovernmental organisations. However, in the last one year, the organisation has adopted a plan that aims at collaborating with advocacy groups, trade organisations, academic and professional institutions, and regulated industries. The organisation has also established a taskforce that will consult with local and global financial institutions to expand it financial resources. Furthermore, the organisation intends to expand its services not only in United States but also in other global markets. Lastly, the organisation has established online services to facilitate one-on-one interaction between the organisation top leadership and its customers thus increasing its access customers (Sultz and Young, 2011).
Nurse Staffing
Regarding the staffing of nurses in American healthcare system, the organisation is focusing on strengthening the nation’s health and human resource infrastructure and workforce. United HealthCare Corporation has also recognised the importance of nurses and other healthcare professionals in its service delivery. As a result, the organisation has instituted a collective policy that aims at increasing the number of nurses and advancing the competence level of its workforce. In this new policy, the organisations has ensured that only qualified and competent healthcare professional are employed in its institutions. By 2015, the organisation aim at doubling the number of nurses who offers services to their affiliate organisations. The aim of increasing the number of nurses in its institutions is to improve the services that are offered in America healthcare system.
Furthermore, the United HealthCare Corporation has established a restrictive policy that targets guiding the recruitment of all healthcare professionals in American healthcare systems. The strategy aims at reducing any form of mischief in the recruitment process. The organisation has also come up with a policy for fostering continuous training of the employed nurses to maintain and advance the competence of nurses in America healthcare institutions. According to this policy, conferences and seminars are held systematically and in an organised manner. A part from advancing nurses competence, continuous training will also be essential in promoting and supporting nurses’ personal and professional development. Moreover, with an aim of boosting the nurses’ morale in their service delivery, the organisation is embarking on a policy that will ensure that nurses are promoted to leadership and management positions in healthcare systems. Furthermore, the United HealthCare Corporation is seeking to make sure that all its staffs are well enumerated and competent enough to meets the set international standards (Patel &Rushefsky, 2006).
Resource Management
Increasing the efficiency of the utilisation of the available resources is the key prerogative of United HealthCare Corporation. Initially, the organisation has adopted affective and realistic programs for increasing efficiency, accountability, and transparency in the utilisation of American healthcare system resources to meet the set international and local standards. In this program, every individual is supposed to be personally responsible for the misappropriation of the healthcare resources. Moreover, the organisation has come up with punitive sanctions against those who misappropriate the organisation resources to discourage leaders and other involved players from misusing the available resources. So far, the program has proved to be effective in enhancing effective utilisation of the American healthcare resources. The program also proposes quarterly assessment on the manner in which resources in the institutions are utilised. The program has been effective in increasing the number of entrepreneurs who are willing to invest in America healthcare system (Derickson, 2005).
Patient Satisfaction
Initially, the United Healthcare Corporation has emphasized the need of improving patient safety and healthcare safety. Furthermore, the organization has prioritized patient satisfaction in the services offered in America public healthcare systems. In this regard, United HealthCare Corporation intends to increase the existing patient centred outcome research in order to give practitioners and patients knowledge of the most reliable and effective medical options. The organisation also intends to implement payment reform in order to reward quality service delivery. The program will be critical in improving service delivery in both private and public healthcare institutions. The United HealthCare Corporation also targets reducing healthcare associated infection in order to ensure that the America safety is guaranteed. Moreover, to ensure patient satisfaction in the services offered in American healthcare system, the organisation has come up with the policies for improving the quality and access of healthcare services among Americans (Falkson, 1980).
Conclusion
Following the above analysis, it is factual to conclude that the adoption of collective and realistic policies and strategies is vital in facilitating the success of any organisation. The current reputation of United HealthCare Corporation can largely be attributed to its strategic policies and development. Therefore, United HealthCare Corporation acts as a strategic reference point for organisations that intend to conquer or be successful in delivery of healthcare services.
References
Derickson, A. (2005). Health security for all: dreams of universal health care in America. Baltimore: Johns Hopkins University Press
Falkson, J. L. (1980). HMOs and the politics of health system reform. Chicago: American Hospital Association
Kongstvedt, P. (2001).The Managed Health Care Handbook. Fourth Edition.New York, NY: Aspen Publishers, Inc
Patel, K. and Rushefsky, M. E. (2006). Health care politics and policy in America (3rd ed.). Armonk, N.Y.: M.E. Sharpe. pp. 34–74
Sultz, H. and Young, K. M. (2011). Health care USA: understanding its organization and delivery (7th ed.). Sudbury, Mass.: Jones & Bartlett Learning
