It is with deep regret and disappointment that I have to write this letter on the above named subject. My dealings with Honda Plaza started when I leased a 2011 Honda, which I was to buy at the end of the lease. However, before the expiry of the lease period, I lost my car keys and had to go back to the dealer to have my door locks fixed. This was the beginning of my woes with the company, and the beginning of my experience with their fraudulent activities.
On the 26th of October 2013, I received a call from Mr. Dexter Thomas, asking me to visit the plaza Honda as they had a great deal for me. I went to the offices and carried along the coupon I had earlier received from the company, offering me the car I was leasing at $4,500. There was also a $1,000 voucher for a new lease. I was surprised when Mr. Dexter tore this up and claimed that it wasn’t meant for me. He had a better deal on offer; a new car for a better deal. I did not like the car he showed me, so I chose another one which was more expensive. To this, Mr. Dexter offered a deal for which I would pay a down payment of $3,000 and a monthly payment of $400. Since I could not afford the $400 a month, I negotiated the deal to a point where we came to an agreement that I would pay a down payment of $3,500 and a monthly installment of $350. This seemed fair enough. However, when I went to the finance manager, Mr. Jamal Prescott, he informed me that I had to pay $450 per month. Despite my disappointment at the discrepancy between the two agents, I negotiated the deal and agreed that I could pay $413 per month. Two days after the deal, I went back to Honda plaza and informed them that I would be leaving for Croatia in June. As such, I needed to return the new car and get back my old car. This is where the real cat-and-mouse chase began.
On November 4, Honda sent me a financial statement claiming that I owed the $3,253.08 for the damages on the car. This struck me because the only damages to the car were a few scratches on the front and rear bumper. Nevertheless, I negotiated the damages compensation to $1,900. I contacted Mr. Forgione on the basis that this compensation was still too high. He promised to address this. My dissatisfaction arises in that the inspection was done without my knowledge and the company has refused to give me a chance to do an independent inspection on the car, despite the fact that I have a right to this.
Another worrying fact is that the price of the car was inflated without due cause. The financial manager quoted it at $31,000 in contrast to the initial price of $27,931. The financial manager could not offer an explanation as to why this change took place. I, therefore, a release from the lease and a refund of my $1,900 which Mr. Forgione promised to address as well as $3,500 for the new lease. My position is informed by the following evidence of fraudulent activities at the company:
- The charges for the damages on the car are too exaggerated to be true.
- The unexplained and unreasonable change in price of the car is evidence of fraud.
- The constant efforts of the Honda plaza agents to evade addressing my concerns are evidence of their fraudulent activities.
