How To Pick Up A Guest At The Airport Essay Examples

The activity of picking up a guest at the airport is rather simple if due process is followed. One is only required to have a big and clear notice board bearing the names of the guest, be presentable both in dressing and speaking and have a travel preparations made to take the guest to the hotel. This activity is very important to the reputation of the hotel. Due process should therefore be followed to the letter to ensure the ultimate guest satisfaction. This activity is very important as it makes your guest feel comfortable especially if it is his or her first time to visit the country and also creates a lasting impression.
The whole activity requires thorough preparation. There are things to be checked before commencing on the activity itself. To begin with, uniform must be very clean and well pressed. It is also important that one is well groomed to appear radiant and confident before the guest. This creates a sense of confidence in the guest which is very important. The driver must also have a hands-free mobile phone to enhance communication and always ensure that the phone is well charged to avoid cases of being disconnected due to power.
Consequently, the car to collect the guest must be prepared depending on the guest being picked and must be at the airport 15 minutes prior to the arrival of the guest’s flight. It should be clean, odor free with comfortable temperature. The selection of the music to be played should be based on the nature of the customer and volume should be set at comfortable level. It is imperative though to ask the guest whether they want to listen to any music.
When you are finally at the airport, confirm the name and flight details of the guest to ensure that you pick the correct person. Hold the board high up for the guest to see from a distance. The guest’s name should be correctly spelt and written in block letters for visibility. The logo of the hotel should also be very clear. Make an eye contact with the exiting passengers to get the attention of the guest.
Once the guest is finally identified, greet them and introduce yourself before confirming the guest’s name and details and then lead the way to the car. Offer to help the guest with the luggage just in case the guest requires some help. In case the car is not in the vicinity, explain to the guest why to make them feel confident and safe. Once at the car ensure that the entire luggage is there. Let the guest decide on how to handle the hand and fragile luggage. Once the guest is in the car, keep the conversation at minimal level by only asking the necessary questions and giving the necessary information unless the guest wants to talk. Drive at a comfortable speed to the hotel.
For the good reputation and customer maintenance, these simple steps can go a long way in improving the customer relations with a hotel. In the first place, you prepare all that is needed. This includes, clean and well pressed uniform, a good car and a hands free phone. Secondly you get the driver should get to the airport before the guest’s flight arrives and be in possession of a big billboard bearing the guest’s names. The billboard should finally be held high for the guest to see after which the guest should be taken to the hotel after being warmly welcomed by the driver.