Definition of HR Service Delivery
In order for the business or an organization to operate well, there must effective ways of motivating the workforce and HR provides for that. HR caters for employee payroll and benefits. It also includes career advice in its function in an organization or a business. The means through which HR services are delivered is known as HR service delivery methods (Vee, Miller & Bauer, 2013). There are two types of HR service delivery. One of them is the traditional model. Traditional model of generalist is centralized.
Moreover, there is a team that provides key services to handling of the needs of the line managers, employees, and senior staffs according to their level of expertise. This type of service delivery is very common and widely practiced in an organization (Neil, 2012). The second method is Ulrich’s three-legged stool model. In this method, services are divided in three groups. These groups are HR business partners, HR centers of expertise and shared HR service delivery. The last model is the self-service. In this category, employees use portal to access to the information that they require thus no need to approach the HR representatives directly.
Description of Customer Touch Point
Customer touch points are means through which an organization or a business can capture customers' attention. The business or the organization should study and understand the problems that the customers face in order to satisfy them (Hammond & Hammond, 2011).The problems of the customers depend with individual. Therefore it is very important to come up with a very wide range of products that will enhance the organization to capture many customers.in additions to that, if the product is outdated or stale should be improved. The modern world that we are in now requires flies with the fashion, hence need for creativity and innovations that would attract the modern customer.
Apart from providing products that would cater for the needs of the customers, there is also need to fetch ways that would ensure customer's awareness. This can be done by the way an organization represents its image before the consumers. A good image will always attract many customers also require effective communication that would be channeled through good means. These days technology has solved many problems. The customers can access the product in websites and videos adverts. Time is very important when it comes to customers’ attraction. Be the first one to penetrate through and access many customers remember that there are other competitors targeting the same customers.
Benefits of Using Ulrich's Three Legged Stool Model
Ulrich three- legged stool method of delivery is very important to an organization and the organization that put into practice this method, have harvested a lot in them (Boglind, Hallsten & Thilander, 2011). The companies or organizations that do not put these Ulrich into practice lose many benefits because they face many challenges of poor implementation of talents and abilities. There for there is a need to put Ulrich into practice to avoid these problems. The following are benefits of Ulrich:
Encourages expansion
It is very clear that Ulrich provides room a room the organization to expand since it utilizes space and available opportunities. It provides rooms for a wide range of workforce with different ideas and abilities.
Production increase
Ulrich has led to the increase of production. This is because it is able to encourage absorption of many employees with different talents and grades.
culture, skills and knowledge exchange
Ulrich encourages a wide share of ideas, knowledge and skill thus ensuring better production in a company or an organization.
References
Boglind, A., Hallsten, F. and Thilander, P. (2011). HR transformation and shared services: Adoption and adaptation in Swedish organisations.
Hammond, J., & Hammond, J. (2011). Branding your business: [promote your business, attract customers, build your brand through the power of emotion]. London, Kogan Page.
Morris, M J. (2011) Starting a successful business. London: Kogan Page.
Neil, Geoffrey (2012). HR. Reno: Priorities Intact Pub.
Vee, J., Miller, T., & Bauer, J. (2013). Gravitational marketing the science of attracting customers. Hoboken, N.J., Wiley. http://rbdigital.oneclickdigital.com.
