When it comes to Human Resource Management, things tend to get a tad bit trickier considering how the HR department’s entire job is to maintain the upkeep of the people to ensure the upkeep of the facility. That being said, there are a few factors the HR department needs to consider before they can perfectly say that have done the best HR planning for the sports complex. For starters they need to make sure there are enough people doing the work and the maintenance of the facility is going as planned. Secondly, they need to make sure that all these people know what they are doing. Surely some workers will be used for pure maintenance purposes, whilst some people will be used for their sports backgrounds, and some may be used for their management and administrative skills. All these are different factors that need to be considered before quality control is insured.
Below, one can see an organizational chart designed as a prototype for this facility:
Figure 1: Organization chart
Administration policy:
The table below shows all the employees working at the facility.
Staff, trainers, and group trainers, recruitment policy and quality control measures:
It is important to adopt good staff recruitment policies in order to attract and retain the best talent available in the employment market. This facility will have a strict staff recruitment process that will ensure only the best are hired. The recruitment process will provide excellent quality control measures aimed at ensuring that the staff at the organization does exemplary work. Since this is a high-class large facility, all the workers who are coming here will need to show that they at least have some sort of experience in the field they are applying for work. Even maintenance and cleaning staff needs to know how to handle equipment and clean them. HR will also try to provide training services and do various spot checks randomly to ensure everything is going well. For personalized trainers and workers, the bar will be set very high.
The interview procedure will be a physical test ensuring the applicants are able to perform in their field of work that they are applying for work. This is important, as it will provide the facility with an excellent overview of the types of services that a particular employee can perform satisfactorily. Once through the recruitment stage staff members and trainers will go through an introductory and probationary period. According to O'Meara (163), the main purpose of this is to ensure that the employee is a good fit for the organization. It also helps determine that the long-term relationship between the facility and the employee will be beneficial for both parties. There will also be a performance review every 3-6 months at random. This performance review will determine which employees are or are not doing their jobs. These are the necessary steps theorized to be taken in the facility by the HR department to ensure that the workers will be doing a good job. This will also ensure quality control.
Staff background checks policy:
During the recruitment process, the organization will carry out background checks in order to ensure that the potential candidates for the job meet the required criteria. Background checks are also critical in determining the validity of skills that the potential employee claims to have (Arthur, 244). Therefore, the organization needs to carry them out in order to ensure that any employee hired is genuine and will not pose a risk to the facility, other staff members, as well as, customers and members. Individuals whose background does not conform to the facilities policies will not go through the entire recruitment process. This is desirable for the facility since it will ensure that only those best suited to join the organization actually become part of the staff.
Drug testing policy:
The facility will implement a mandatory drug testing policy for all employees. Drug testing is important since it helps ensure that all employees at the workplace are sober, as well as, making the facility drug free. The facility will conduct drug testing on all employees before and after employment. According to MacDonald and Paul (62), this is important as drug use while on the job negatively affects an employee since it decreases employee productivity. The numbers of work hours lost by an employee, indirect costs of drug addition, poor morale and motivate are some of the factors that show the negative effects of drug use while in the workplace. Part of the organization’s drug policy will include the ban of tobacco use within the facility’s premises.
Staff-work quality policy:
The facility seeks to ensure that all employees perform their duties to the best of their abilities, and the highest quality possible. The HR department will need to ensure that everyone is doing their jobs and their jobs are being rotated properly so that every facility is being taken care off in terms of the cleaning staff. For the personal staff per facility it will be different. It will involve people like personal trainers, etc. These workers will be provided in order to help the people who come to the sports complex. Their job will be to ensure that the learners coming to the facility are being well taken care off. This means that not only do the personal trainers have to guide them, but also they need to ensure that the equipment is being used properly as to not harm the learner or the equipment itself.
There will be a small daily report, and a medium weekly report policy implemented for all the members of the staff where they have to explain whether or not they finished the tasks given to them at the beginning of the week or generally by their supervisor. If they did not do something or do something other than what they were meant to, it will be in the report for the managers to see in case of issues.
Incentive and penalty programs
Both incentive and penalty programs will be implemented. If workers help out more they get more incentives, if they did something nice and extraordinary then they will receive more of an incentive. However, if they failed to do some bits of the core parts of their jobs then they will be penalized. If there are a number of complaints about them then they will be interviewed by the HR department.
Customer service policy:
In terms of policies, all employees are required to provide high levels of customer service to customers. This will require employees to respond quickly to customer needs and queries as they arise. Customers will provide service evaluations at the end of each session in order for the organization to determine the quality of service provided to them by employees. All the workers have to be nice to the people entering the facility. Workers who are personalized for the activities and have to deal with the customers directly need to have a friendly persona to ensure the retention rate of the customers. There will also be all the general policies to ensure no workplace harassment, inequality, or other negative factors take place. All the workers have to work nicely with themselves and each other.
Safety procedures in case of an emergency:
Workplace health and safety are important factors to consider in any workplace. It is important for the facility to provide a safe environment for both employees and customers who utilize the facility on a daily basis. It is important to acknowledge that there are numerous hazards within the facility such as swimming pools that require the development of safety rules. As part of the hiring and training process, all staff members must know how to perform CPR and first aid. This is critical in providing the much-needed first response in case of any emergency within the facility. Therefore, in case of an emergency, an employee will provide first aid response to the injured individual, as well as, contacting the nearest medical facility.
Furthermore, the organization in conjunction with safety experts will develop a safety manual that will detail all safety procedures. All employees will receive a copy of the workplace health and safety handbook. Periodically, employees will be required to take workplace health and safety tests aimed at determining their level of expertise when it comes to responding to emergencies. The facility will conduct periodic safety drills in order to prepare employees mentally and physically for unseen eventualities in the workplace. Lastly, Goetsch (37) points out that it is imperative for the facility to stock safety equipment such as first aid boxes, fire extinguishers, sprinkler systems, and emergency exists just to mention a few. These are critical when responding to an emergency.
This concludes the HR departmental review of this upcoming facility. If all these factors are taken in and regularly as well as thoroughly emphasized by the HR department, the facility should have a good human management system, which will ensure the proper care of the facility.
SPORT FACILITY MAINTENANCE PROGRAM
In terms of maintenance, it can be divided into two different parts. These are the full preventive management and an ongoing plan for estimated repairs.
Preventive maintenance:
The first part of the maintenance program is the routine preventive management plan, which will ensure that the equipment gets used properly and does not break.
In order to keep the facility in great conditions and allow it to perform at a high quality, our facility will comply with the highest standard. With a preventing maintenance, the fitness facility can be a safe and productive environment for all members.
Not all surfacing requires the same cleaning process and maintenance carried out. Each surface has to be treated individually and have a unique plan.
TENNIS COURTS/PADDLE courts maintenance
Tennis/paddle courts maintained by a professional tennis court contractor
Type of surface: Hard surfaces Asphalt (Low maintenance cost and long durability)
I - Short-term maintenance:
Check surfaces after play (everyday)
Removal of dirt and debris on the field (weekly)
II- Long Term Maintenance and upkeep
Pressure cleaning
Court should be pressure cleaned to remove built up of dirt, mold and mildew etc. The tennis court cleaning solution, soft brush, and moderate pressure to rinse the court usually takes care of dingy surfaces. If you do decide to pressure wash your tennis court, be very careful and keep the PSI low to prevent damage to the color coatings.
Resurfacing
Courts repainting and new line paint
Crack repairs
III – Damage prevention (signs throughout courts areas with court “rules”)
Use only non-marking tennis shoes on court surfaces
No chewing-gum food or non-water drinks on court-surfaces
Swimming pool Preventive maintenance:
The maintenance manager will make sure to follow
WEEKLY
Feed the pool with chlorine or other sanitizer to satisfy its requirements either manually or automatically.
Visually inspect pool water for clarity, color and visible contaminants
Test and adjust pH (Don’t correct your pH more than once a week)
Multipurpose rooms: Cardio and weight room equipment/s area preventive maintenance
In order to keep a sport facility operating smoothly and efficiently, one of the most important responsibilities is the preventive maintenance of the equipment and cleanliness of the fitness center. Preventive maintenance is essential to keep fitness center safe and is designed to keep equipment working safely and efficiently. Clean equipment prevents the spread of communicable illnesses through viruses and bacteria and makes the fitness center a pleasant experience for all members.
Our fitness center will implement a routine preventive program in order to:
Minimize equipment downtime by identifying problems before they occur.
Safety issues
Extend the life of equipment
MULTIPLE TIMES/DAY:
Clean equipment every day.
Wipe down with clean rag and water-based disinfectant all mats, seats, benches, cardio consoles and pads.
Post signs throughout the fitness center requesting members to wipe equipment after use.
Provide paper towels with water based solution dispenser throughout the facility.
Constant supply of clean towels available to all members to ensure equipment cleanliness.
WEEKLY:
Check all equipment for wear
Identify worn or broken equipment.
Check machine and bench pads for tears and cracks
Examine cables for tears.
Check fixed barbells and dumbbells to make sure the weights are securely attached.
Immediately report Malfunctioning Units to maintenance to technician to fix or replace any equipment that presents a safety hazard.
MONTHLY:
Oil Machines
Spray silicone in a clean rag, apply it to weight racks and ensure it can move freely. Check oil reservoir for self-lubricating machines (generally most cardiovascular machines)
Purchasing a service contract from equipment manufacturer or local Vendor.
Water Areas
The water area is one of the major areas in the sport facility that will require high quality management. The water areas will require regular inspection as well as upgrading the facilities based on the requirements to keep it a great zone for the members to enjoy the time. It will be essential to ensure that the person joining are getting good experience in swimming class and unforgettable experience in the Spa.
Daily Maintenance:
Cleaning the area of swimming pool and Spa in some interval
Checking the water flow in the swimming pool, use of required elements to keep the pool usable.
Weekly Maintenance:
Inspecting the swimming pool water supply and make sure it is working properly.
Checking all required materials of Spa and the area used for the activity.
Monthly Maintenance:
Shut down the swimming pool for few hours to empty it and inspect it before filling it up with water.
Checking and replacing required materials in the Spa.
Dressing Rooms, Lobby, reception, and administrative areas
These are the front line of the sport facility and it must be maintained strictly. The lobby must be decorated properly with recent promotions, events and other beauty enhancing materials. The reception should also be well maintained to make sure the users are satisfied. The dressing rooms will remain neat and clean all the time for the customers.
Daily maintenance:
Clean the common areas and dressing room.
Check daily outcome and check for all log files.
Weekly Maintenance:
Update the promotional materials in the lobby.
2nd Floor Basketball court maintenance
Indoor basketball court maintained by a professional tennis court contractor
Type of surface: Hard wood (High maintenance cost and long durability)
I - Short-term maintenance:
Sweeping the floor (daily)
Keeping the court surface dry (daily)
Removal of any marks on the surface (daily)
II- Long Term Maintenance and upkeep
Air conditioning
The court requires a functional air conditioning unit that helps control and maintains a constant humidity that will not affect the court’s surface
Resurfacing
Courts repainting and new line paint
III – Damage prevention (signs throughout courts areas with court “rules”)
Use only non-marking shoes on court surfaces
No chewing-gum food or non-water drinks on court-surfaces
Ongoing Plan for estimated repairs:
The second part of the maintenance program will include an ongoing plan for estimated repairs. This plan will includes the steps to take after equipment is no longer in working order. In terms of estimated repairs, it can be said that there will be a less than 50% chance that sometimes the equipment will break. This will need money to repair the equipment to ensure that everything is repaired and back to normal. If the daily, weekly, and monthly repair does not go well, it will be almost imperative that the repair that done will ensure that the mistake will not be made again and it will make the life of the equipment much longer. However, this will only be needed when the management plan above is not done properly. The management plan above will not be done properly if and only if the HR department procedures fail and the workers do not do their job properly. Therefore, the chances of that are low but it is also unknown which machine will break and what it will cost to break it. This is why a proper budgeting system will be needed and a small amount of money should be set aside as emergency repair money. If one year no damage has been done or repair money is left, it can be added to the next year’s repair budget.
Equipment repair:
Equipment repair will need carrying out by the equipment supplier. This is because of the fact that equipment suppliers are contractually bound to provide repair services. The process of carrying out repairs will differ in different areas due to the nature of contractual agreements between the facility, vendors, and suppliers of equipment.
Landscapers for green area, tennis, and basketball court
The landscaping of the facility, tennis, and basketball court requires a number of ground keeping equipment that may require continuous repair. This is critical in ensuring that the landscaping team is in a position to maintain the green area. Employees are required to report immediately any equipment in these areas that does not function as required to the maintenance manager. The maintenance manager will then schedule an inspection of the equipment in order to determine whether such equipment needs to be fixed, or replaced all together. In case the equipment requires minor repair, the maintenance manager will schedule an employee to carry out the repair. The employee scheduled will be required to complete the repair in a timely manner.
In case the equipment requires major repair, the maintenance manager will contact the supplier who will be responsible for carrying out the repair. This will involve first developing a work order, which stipulates the work that needs completion on the broken equipment. Secondly, it will involve examining purchase material in order to determine the validity of the equipment’s warranty. In case, it is valid, the maintenance manager will contact the supplier for further information.
Spa, swimming pool, and water areas
The spa, swimming pool and water areas is also reliant on the efficient and smooth running of key and critical equipment that may need constant repair. All employees working at these areas are required to report immediately any equipment that fails in these areas to the spa and wellness manager (for spa breakdowns), and the swimming pool manager (for swimming pool breakdowns). The spa and wellness manager will be required to send a daily report of any broken equipment to the maintenance manager for action. The maintenance manager will then schedule an inspection of the equipment in order to determine whether such equipment needs to be fixed, or replaced all together.
After complete inspection of the failed item, the maintenance manager will contact the supplier who will be responsible for carrying out the repair. This will involve first developing a work order, which stipulates the work that needs completion on the broken equipment. Secondly, it will involve examining purchase material in order to determine the validity of the equipment’s warranty. In case, it is valid, the maintenance manager will contact the supplier for further information on repair or replacement of the broken part. In case the not valid, the maintenance manager will contact the supplier and a quotation should be provided for the repair work.
Gym equipment:
Gym equipment is important for the facility since good and running equipment ensure that gym members are receiving the service they have paid for at the facility. The facility will lease all gym equipment from different suppliers and vendors. The supplier will be required to respond to any repair issues as soon as they arise. Employees should report immediately to the maintenance manager in case any gym equipment fails or malfunctions. In turn, the maintenance manager will contact the supplier of the equipment for further assistant. The supplier is required to determine whether the equipment needs repair or replacement.
Food and beverage Cafeteria and Smoothie bar, Dressing Rooms, Lobby, reception, and administrative areas
The areas above also operate equipment that may require ongoing repair. The facility will be responsible for running these facilities. As with other parts of the facility, any failed equipment needs reporting directly to the maintenance manager. An inspection of the equipment will be carried out in order to determine the extent of repair needed, as well as, the cost of repair. The maintenance manager will then schedule an in-house maintenance team to carry out the repair. It is the responsibility of the team to complete the repair in good time and within the lowest cost possible without compromising the quality.
General on-going plan for estimated repairs for all sections:
Daily on-going plan for estimated repairs:
Immediate reporting of any equipment that fails within the facility to the maintenance manager
Maintenance manager schedules daily inspections of failed equipment reported by other employees
Carrying out of any scheduled inspection of failed equipment within the facility by the maintenance team
Determining the nature of the failed equipment
Issuing work cards for particular repairs that need completion
Contacting suppliers and vendors of failed equipment for further instructions
Recording any repair or replacement work done by contractors
Reviewing the quality of any repair work completed by contractors
Weekly on-going plan for estimated repairs:
Maintenance staff will carry out minor repairs on equipment
Maintenance staff will carry out scheduled inspections of repaired equipment
Works Cited
Arthur, Diane. Recruiting, Interviewing, Selecting & Orienting New Employees. New York: American Management Association, 2012. Print.
Goetsch, David L. Occupational Safety and Health for Technologists, Engineers, and Managers. , 2015. Print.
MacDonald, Scott, and Paul M. Roman. Drug Testing in the Workplace: Research Advances in Alcohol and Drug Problems. New York: Springer Science, 2014. Internet resource.
O'Meara, Bernard. Handbook of Strategic Recruitment and Selection: A Systems Approach. Emerald Group Publishing Limited, 2013. Internet resource.
