James River Air is a HVAC company with its headquarters in Virginia. The company provides services such as replacements, repair, construction and maintenance. The company focuses on providing quality services to its clients through its highly qualified employees, most of them engineers, and its high technology. The company must establish objectives that would help it enhance its learning as well as growth in relation to its vision, mission and company strategy.
The company may have the objective of improving its human capital productivity. Employees must always be motivated in order to work at their potential best. The company will focus on strengthening its labor force through activities such as reskilling and training. This will improve the employees’ level of professionalism. The company could also emphasize on the skill level of individuals when appraising an employee or when hiring new employees. This ensures workers have the necessary skills to work for the company. To keep the employees comfortable and motivated, the company must emphasize on continuous improvement and automation of the services offered. Employees could also be given direct access to transactions of the company. This will ease the required procedures the company has to undertake in its businesses.
The company must also upgrade its information and communication systems to allow easy communication and access to important information. The company must provide employees with excellent information about clients and internal processes of the company. There must also be adequate information concerning consequences of financial and decisions made by employees. Information must accurate and be available in time. Employees must also have the chance to give feedback and access online information about the company. This will help the company improve its operations hence quality service delivery to its clients. The company’s strategy of using its efficiency and quality product as its way of remaining competitive in the heating and air conditioning industry will also benefit from this improvement.
The company can also seek to empower and motivate its work force as well as aligning them to the company’s culture and strategy. It is important that employees understand the objectives of the company and their roles. Motivation can be provided in several ways such as added responsibilities, promotion or even financial incentives. This will make employees remain committed and hardworking to help the company achieves its vision and mission.
As a measure of employee capabilities, the company can use a combination of three categories. The company can carry out a survey to evaluate the employee satisfaction, productivity and retention rate. When the company is able to retain its most efficient and productive employees, it shows that they are satisfied with the way the company is run. Therefore, the company can carry out annual surveys to determine whether the measure of employee capability has improved or reduced in the past year. The company can measure the employee’s capabilities by determining the number of satisfied employees about what the company has done to improve their working conditions. This can be by checking the number of employees retained over a given period of time.
The company can measure the progress made in enhancing the information accessibility and communication by use of surveys. The company can carry out a survey in which employees, supervisors and some clients will be required to rate the company’s standards of information and communication. The company would then determine whether the results of the survey are in line with its strategy, mission and vision. The company’s level of expected performance could be to achieve efficient information access and systems and communication for all its employees.
The company can develop a measure for employee motivation, alignment and empowerment by assessing their productivity levels. Each year, the company can evaluate its employees to determine whether their performance meets the company’s expectations. The company’s target performance should be to that all employees are productive and happy. Motivated employees who are fully empowered and aligned to the company’s strategy will be productive as the organization management expect.
The organization can introduce employee appraisal to evaluate the capabilities of each employee after a given period. This will help determine whether employee improve their abilities with time. To improve the company’s information system, the company can train every employee hoe the information systems function. This would enable every employee to access company information and help improve the company’s service delivery. To enhance motivation of employees, the company can introduce incentives such as bonuses and extra pay for working overtime. These programs will help improve the company’s efficiency, productivity and reliability of the services delivered to clients.
The growth and learning objectives have a close relationship with the other objectives of the HVAC Company. Improving employee capabilities will directly help realize the objective of efficient customer service. Employee motivation, alignment and empowerment can help realize the company’s financial objectives. This is due to the improved productivity of employees in relation to the company’s strategies. Finally, improving communication and information systems in the company will improve internal business processes because it promotes efficiency and the workload are significantly reduced by improved technology.
Works Cited
Brumbaugh, J. E. (2004). AudelHVAC Fundamentals: Volume 2: Heating System Components, Gas and Oil Burners, and Automatic Controls (4, illustrated ed.). New York: John Wiley and Sons.
Killinger, J., & Killinger, L. (2003). Heating and Cooling Essentials (3, illustrated ed.). New York: Goodheart-Willcox Publisher.
McQuiston, F. C., Parker, J. D., & Spitler, J. D. (2005). Heating, ventilating, and air conditioning: analysis and design (6, illustrated ed.). New York: John Wiley & Sons.
Nicholls, R. (2001). Heating Ventilation and Air Conditioning (3, illustrated ed.). New Jersey: Interface.
