Cover Letter
It is my immense pleasure to apply for the position of Call Centre Manager in your esteemed organization. With over seven years of professional experience in diverse leadership roles, I am best suited for the aforementioned position. I am currently working as a Store Manager at CVS Pharmacy. My primary duties with the present employer is to manage entire business operations of the store ranging from leading a diverse team, cash management, customer services, and inventory management.
The mentioned position of Call Centre Manager requires the candidates to be efficient in team management – a task that I have been doing for the last seven years. During my association with Auto Body Repair, I was also tasked with the recruitment and development of human resources. Not only I fulfilled the targets during my work, I even got a letter of appreciation from my employer for performing beyond the set targets. During my work at my current and former employers, I also got the opportunity to lead various projects. Last years, I was primarily responsible for citywide promotional activities of our CVS Pharmacy. I made an efficient marketing plan that included repositioning the brand image of the store, defining the new value proposition of the store, and setting the marketing goals. I ran the marketing campaign for over three months and I successfully achieved all the set objectives. Through this campaign, there was a massive increase in the customer loyalty.
As the advertised position is primarily related to Call Centre operations, I am delighted to inform you that I have around four years of experience in this field, as well. For around two years, I use to work in the customer services call centre, where customer of the company used to enquire about various products offerings. I was also tasked with solving the quality related issues. The next two years, I spent in the outbound call centre, where I was primarily responsible for the quality assurance. In all of these organizations, I have worked in groups and individually that depict my comfort level in both scenarios.
At CVS Pharmacy, I am not just responsible for the team management and customer services, I am also the point person to create reports to measure metrics and develop analytics report. Although, I do not possess a particular experience in human resource management, but my academic qualification of business studies with specialization in HR has been vital in my skills development.
My current experience in a leadership position with a hardcore experience of customer services and call centre operation makes me the best candidate for the advertised job.
Please find my attached resume. I look forward to hearing from you.
Best Regards,
Having completed the cover letter for Jim, now consider this more global question about your own cover letter. How might you take the information you gathered about yourself in your cover letter? What do you want a potential employer to know about you, besides the obvious work and educational experiences?
The foremost significant thing that I will gather is the information related to my professional experience and academic qualification, which relates to the advertised position. If I apply for any position, I will ideally want the employer to know that my experience and skills are much related to the kind of candidate the company requires. Once the reviewer of my cover letter will develop a perception of my relatedness with the job, I will then persuade him/her that I am better than the candidates he/she is reviewing. This task will be done through showing my previous and current achievements, which can be both professional and academic.
