Customer service representative
The company seeks to recruit an individual with ideal qualification for the position of customer service.
Applicant must have the following requirements and qualification
Active listening and strong communication skills specifically on phone contact
Ability to engage clients, multitask, manage time and prioritize effectively
Proven presentation skills
Degree or diploma certificate
Experience in customer service delivery
Ability to work as a team
Ability to analyze and solve problems
Clear track record winning quota
Technical capacity
Result oriented
Customer service job is very wanting. It requires high competence from the individual hired. This is the reason why a high school degree, diploma, or a higher certificate is required. Ideally, the education background will reveal the kind of representative an organization is willing to hire. The wider scope in customer relations, a degree graduate will be able to maneuver any customer service representation. Such an individual has skills that are ideal for communicating and attending to the client. Where applicable, the customer service representative provides solution and guidelines for the client and until the client is satisfied. Further, proven experience is required. The candidate must be able to articulate the theory work learned in class, and the practicum carried out. Previous job experience is ideal since the candidate will be able to understand the quality and products of the organization. Originations desires experienced individual since it is a form of cost cuttings since such individuals do not require any training concerning the customer service (Clow, Rogers & Baack, 1998, p. 39). The job position has duties that the organization presents to successful candidates. On the other hand, the customer service representative may be required to undergo certain training that the hiring company may provide. The candidate based on experience may lack exposure to certain technological tools that are recent and the organization believes such a candidate can comprehend the newer tools used but customer services representatives.
The level of knowledge is significant in taking customer service job. The candidate should be able to comprehend different complaints, compliments, and product knowledge at different times. Essentially, the representatives should have vast knowledge about the industry. Representatives are the face of the organization he or she represents hence the best is expected. Wider knowledge about the industry reinforces the representative’s presentation skills. This will help handle key challenges that accrue to them in the field. The skills possessed enables the customer's service representative identify potential clients and set up presentations and open up an account, delivery form and provide comprehensive feedback concerning the organizational products and services (Godwyn & Gittell, 2012). The customer service job requires no travel therefore; they spent most of their time attending to customers. Often they are expected to possess computer skills. It will help in recording and search for relevant data and information that might be useful for the customer. The industry requires that the customer service representative has high level of discipline and maintain work ethics in attending to the clients. In case of issues that may compromise the public relations, the customer service representative is expected to report the matter to the security personnel for further assistance.
It is important for the employers to base qualification on education, knowledge, and experience since competency is desired. Lack of prior knowledge about the customer representative position will deem such a candidate unfit for the job. The current world has changed. The technological advancement and the increase in completion have resulted into setting the bar higher. For one to be employed the employers seek not only education qualification but also a vast knowledge and experience about the industry. Notably, most organizations when they advertise such positions, they receive a lot of application to ensure that there is fairness for all. The organization sets the bar higher and those possessing the desired skills are hired (Godwyn & Gittell, 2012). The interviews have then changed as the prospective candidates are subjected to aptitude tests and then oral interview. The organization seeks to take the best from the best. In this way, competency of the employees will receive a high rating that will convert into high production and possibility of having innovative ideas that would assist the company to forge ahead.
Similarly, the description job functions clarify the requirements so that the unqualified people do not waste their time to apply. It further stipulates the roles the customer representative will be required to do. The need for a specialized individual is encouraged since most of the job publication follows the same format hence those desiring to take the work ensure that they have what has been described (Clow, Rogers & Baack, 1998, p. 51). Conducting interviews are costly; organization ensures that those who make it to interviews are those who have met the threshold, and it will depend on upon the organization either absorb them or subject them to further interviewing. Certain customer services are technical to handle. Ideal candidates may be required to demonstrate to the panelist on how they are planning to take the customer service job to the next level. Notably, being upfront and confident in job searching is encouraged to have a better chance of securing a job.
References
Clow, K., Rogers, J. D., & Baack, D. (1998). Customer Service Employees. Journal of Customer Service in Marketing & Management, 4(2), 39-51. doi:10.1300/j127v04n02_03
Godwyn, M., & Gittell, J. H. (2012). Sociology of organizations: Structures and relationships. Thousand Oaks: Pine Forge Press.
