The organizational model depicts staff members of Kahuna Cleaning Supplies and their rank in terms of management. An interview of some selected staff members should be conducted to help in the system analysis. The members to be interviewed are Director of Sales, Director of Operations, Accounting Clerk, and the Customer Service Representative. Below is a list of specific questions that specific individuals need to answer.
Director Sales
1. Do you think there is a need to re-brand the company?
2. What content do think if added to the company’s site will increase the client’s information about the services offered?
3. Should the prices of the various services rendered by the company’s be placed on the company’s site?
4. Should the company offer promotions for marketing purposes?
5. Are you conversant with the use of computers?
Director of operations
1. How do you think client feedback should be addressed?
2. Timeline in which customer inquiries should be addressed?
3. Are you conversant with the use of computers?
4. What are the brand colors of the company?
Customer service
1. How long do you take to respond to customers inquiries?
2. Are you conversant with the use of computers?
3. Can you offer online problem solving solutions for clients?
4. Can they offer clients their personal phones numbers for better service to the client?
5. Are you informed enough about the company to enable you reply customer issues?
Accounting clerk
1. How much money can Kahuna Company manage raising for the website upgrading?
2. Are you comfortable stepping in for the customer care when filling in for customer service representatives?
3. Are you conversant with the use of computers?
4. Can the company manage buying computers for all departments?
Objectives of the interviews
1. The interview enables in the design of system analysis.
2. They enable the system analyst plan for solutions.
3. They enable in documentation.
Sales and order customer satisfaction questionnaire
1. What method of ordering for goods and services do you use?
2. Should we change the method of ordering goods or you are satisfied with it?
3. Does our sales team offer you support to your satisfaction?
4. How are swift is our delivery time from the time of ordering?
5. Would you recommend our products to a friend?
Documentation review
The review of the Kahuna cleaning supply shows that the company had a problem with their system and needed an upgrade.
Sampling method
Stratified sampling method is the best method of sampling. Stratified sampling picks random samples from identifiable groups. The method ensures that specific groups are represented even proportionally, in the sample by selecting individuals in the strata list.
Observation
The company had great clientele but was struggling to maintain them with the system they had.
Research
The research of Kahuna Cleaning Supply involved the use of questionnaires and interviews to help in the company’s system analysis.
