Introduction
Communication in any organization is important and is effective only when presented honestly and in a considerate way. It is important that employees can express their feelings without creating tension and misunderstanding in the company. With administrative techniques, dissatisfactions can be expressed without affecting the normal functions of the company. When attempting to make a formal complain regarding certain departments in an organization for example, it is vital to ensure that one does not appear like they are filing accusations. Again, data should be presented in the lightest way possible (Muema, 2012).
Employees face challenges of fair of being honest when reporting unpleasant information their fellow employees as well as reporting malfunctioning department or sector in the organization. While writing a report, one should use kind language, be realistic and try to be objective so that the information given is considered important. Whether the goal is to express disapproval, appreciation or make a recommendation, one should be considerate of the reactions the information is likely to create (Muema, 2012).
It is crucial for one to use facts to point out faults as well as offer acknowledgments for efforts shown by the person being criticized. For example, during the presentation of a report showing absenteeism in a certain department would be factually represented by a register. When reporting, one should ensure consistency, be simple and give clear information. A report should be geared to improving productivity of the organization and should always stick to the point (Miller, 2012).
Conclusion
It is important for all employees to realize and utilize the important role of effective communication in an organization that is, to pass on information, to express dissatisfaction, recommend others among many more. It is advisable to ensure objectivity, honesty and goodwill when writing reports, memos and other office letters.
References
Miller, K. (2012). Organizational communication: Approaches and processes. Boston, MA: Wadsworth Cengage Learning.
Muema, T. (2012). Effects of poor communication in an organization: Case of Kenya Seed Company. München: GRIN Verlag GmbH.
